Anima Mundi Apothecary — Local services in New York

I’ve shopped here before and had a very pleasant experience, so it upsets me to even have to write a negative review. I love the product and overall vibe, but today was different. I walked in, did not get greeted. There were 3 customers in the shop not including myself. I knew exactly what I needed and grabbed the items within minutes. I continued to not be acknowledged by the clerk who was making beverages for two customers who were sitting at the checkout area. I waited very patiently while the clerk took her time to make 2 drinks. Still no “sorry for your wait”, “I’ll be right with you” no eye contact etc. when the drinks were finally made for the customers who were sitting, the customers then decided to ask questions about the products they were potentially going to purchase. Item by item, the customer asked the clerk who had to look up the price of each product. I had to intervene and say “I know exactly what I need can I just check out?” The clerk gave me a snarky “sure”. I didn’t want to even interrupt the conversation, but to not be acknowledged on top of waiting 12 minutes to simply check out is not cool at all. Please let your associates know to treat everyone equally, or at least acknowledge folks when they walk into your place of business. I felt embarrassed and can’t help but wonder if I would have gotten the same experience had I not been black....

I had the good fortune of discovering Anima Mundi when I was working at a boutique in Greenpoint just around the corner, and have been a devotee ever since. Over the years I’ve watched it grow into the most diverse and beautifully curated boutique herbal apothecary, and I am always excited to arrive there for my tinctures and treats such as some of the best Palo Santo wood for burning I have come across, accompanied by a beautiful Palo Santo oil. I can’t live without the “Curam” and “Euphoria” liquids among a few others such as “Schisandra Rose” and “Soma”, a dynamic adaptogenic mushroom blend. These are all beautiful and powerful herbal blends and are actually delicious. The mood support offerings are incredibly helpful and balancing and the nutritive herbal powders can be paired and blended into delicious recipes. There’s excellent cacao and coconut powders - ohhh and the rose powder is a must! When you visit you must try the delicious dirty rose date beauty balls. (I am certain I’m naming them incorrectly, but you’ll know them when you see them.) Absolutely delicious. Finally, the proprietor and staff are amazing; always knowledgeable, helpful and kind, sharing creative suggestions. I truly appreciate this establishment! Can’t wait to see you...

I had the pleasure of speaking with Naia about some of the products that didn't agree with my system. She was patient, kind, understanding, sympathetic and most of all knowledgable. I shared my story with her about how the product affected me and she gave me some pointers on what may/may have not went wrong. I called a few days later and spoke with Gill (manager) and explained my concerns, shared my story and really felt like she heard and understood me. She was sympathetic, patient and beyond helpful. She was sorry that the product didn't work for me and that I could send an email to get a refund (it was less than 30 days of purchase). Overall, I would say that the Brooklyn location has some kind souls working there and they really know their products! I appreciate both of these women listening, understanding, and helping me to find a solution to the problem.

Review of products I do Use- I love love Happiness & Eurphoria together and can definitely feel a difference in my energy levels, my libido is on 🔥 and my attitude is more positive than before!!! I was struggling from a surgery to get my "mojo" back and lets just say "Sue has got her groove back!" I am grateful to these incredible products, just wish the others would have worked...