ARO - Midtown West Luxury Rentals — Local services in New York

Lived here for a year and a half so far and it's been a good place to weather the pandemic.

Management in general is a bit obtuse, but there's a lot of great people working here. I was surprised to see other reviews railing on Michael the leasing agent since he was super nice to me. There was another leasing agent who gave me weird vibes though back then.

The apartments are pretty good. Some of the views are wonderful. My unit is so sunny that I'm annoyed they didn't include blackout curtains (the built-in solar shades are not thick enough to enable proper sleep). Some of the layouts are a bit small and awkward but I actually really like my layout after living here for a while.

Noise has't been an issue for me here. I can't hear my neighbors in their apartments whatsoever, except for the occasional sound of a window closing or someone rolling their shades down. I can hear if anyone is talking in the corridor but that doesn't happen often.

Some of the finishes are pretty good while others aren't so good. The floors in particular dent and stain super easily, but apparently this is a known issue and they're not charging tenants for it on move out (crossing my fingers...). The appliances are alright. I wish there was a garbage disposal and a vented fan above the stove, but hey, this ain't a condo building.

Too many elevators were out for a while last week which was annoying but they got it fixed.

I wish they had a rooftop deck included in the basic amenity package rather than an upcharge.

The location is alright. Midtown is not a neighborhoody feel, but this is one of the better parts of Midtown (though 8th Avenue sucks) and you have easy access to Hell's Kitchen just a few hundred feet away. It's a reasonably short walk to Central Park which was a godsend during the pandemic.

It doesn't really have a true luxury feel (in terms of finishes and service) that fancier buildings might, but it's definitely good enough for me and I'm happy to...

Go somewhere else!! I first was concerned about all the horrible reviews but decided to give it a try, the apartment was nice, the building is beautiful, but let’s start with the leasing office, Do they get trained to be a mess? No coordination, the first time I went they told me one thing, the second time a completely different approach, the guy giving us the tour, I think his name was michael was very arrogant, we asked for options to be approved and they told us they would accept it, the requirements to rent here are literally to be a millionaire club which is fine, but this building with cheap cabinets, cheap wooden floor, cheap appliance isn’t all that except a good location, the amenities are not free, they charge you nickel and dime to use everything, and don’t get me started with the price to use the rooftop pool, see it for yourself, a pool that is closed half a year and the summer hours are before sunset Not sure if the owner is aware of how terrible their staff is, maybe they are unhappy, the front desk people are the most cold unfriendly I’ve seen, I’ve lived in luxury for a long time but this place deserves to have all the horrible reviews they have cause everything is wrong with Aro Go somewhere else for your money, most people regret living here, read all the reviews and see...

Look elsewhere to live. This building is deceiving. Looks pretty and secure but it’s NOT SAFE. My apartment has been burglarized twice and the security let the robbers walk out the front door with all of my belongings. The management is extremely unprofessional. Took over a week to fix my door since the breakthrough. I’ve written several emails and I’ve made several calls and they do nothing. JUST DISGUSTING the way these people are with their tenants. Would make sense with the amount of money we pay here every month for rent that management would secure their tenants especially after being burglarized with at least fixing the door that was broken the same day or the next. If not figure out the best next option however they treat us as if we do not matter and they’ll get to us when it’s convenient for them. Such a shame. And to think concierge would call to make sure you give consent to each person they allow up to your apartment but it’s the complete opposite. At one point I actually loved living here. But after experiencing this and being treated like this I wouldn’t even give this building a star. If I could give a negative star I would. It’s just horrible. So save your self some time and the headache. Unless you want all of your belongings walking out the main lobby...