AT&T Store — Local services in New York

Absolutely disgusting behavior from this store. My aunt went in today with my mom and were met with the rudest customer service imaginable. They made her wait over an hour just to smugly tell her they weren’t going to help her. No explanation, no attempt to resolve anything. Then the so-called manager who conveniently refused to give his name had the nerve to kick both of them out. Shame on you. This is how you treat women? Elderly women, at that? Pathetic excuse for a business. If I could give zero stars I would! Verizon...

DO NOT, I repeat DO NOT waste your time going into this store. They have the absolute WORST customer service. I am so disappointed in AT&T and their hiring. The store manager at this store kicked my mother out of the store because they didn’t want to process an exchange on a defective device AT&T sent her, even though it is within AT&T’s policy that they do in fact need to exchange the device if it’s within 14 days. I’m a New Yorker, I know rude but THIS, this was just rude, disrespectful and straight...

I lost my phone over the weekend, insurance sent me a new one, but we there was a glitch and we couldn't activate it --- cut too, I went to two different At & T locations, this one was the third...one of the employees named (her name is Stella, I didn't get her last name) worked with me for about TWO HOURS helping get it set up we had to call the insurance, at & t corporate and stay on the line -- she kept it moving and was beyond helpful, we got my phone set up and working....