Attitude Spa & Nail — Local services in New York

This place wasted my time! Even I made a reservation the day before, I was told to wait at least 30 minutes! On top of that, they couldn't provide me the service I was already confirmed they can.

*This manicure was not for personal purpose. It was for my job. That's why it's so important to me and I was so disappointed in their service.

Here are what happened... I stopped by on weekend to ask about the price and the specific designs for my job. I show them a few designs to see if they can make either of those designs. 3-4 technicians saw the designs and my requirements, they said they can do the designs I asked. (No customers at the time of my visit so those 3-4 technicians can discuss with me) 4 days later, I called to make an appointment. On the day of my appointment, I stopped by at the exact time of my appointment. No one was at the counter to greet me. Then, the technician who was working with other customer at the front told me to wait and she asked me what the service I wanted. So, I told her and showed her the photos of the designs. She hesitated and said she was not sure if they can do the designs I asked. Then, she told me to walk to the back to ask someone else (there were around 4-5 technicians working in the back but she didn't tell me who exactly I should talk to) so I awkwardly walked to the back and talked to one of the technicians in the back who was working with other customer. She told me that I had to wait 30 min! and she said the designs I asked were not easy to do. I told her that I made an appointment and before I made an appointment, I was already confirmed by a group of your technicians that they can do the designs! She just didn't care and said I had to wait at least 30 minutes!! It was such a poor management since I already took my time to stop by to ask in person and I called to make an appointment. So, what are the points to do those things if they just didn't care!!

I don't want to waste anymore of my time and I just wanted to cut the conversation short because it was so awkward talking to the technician who was working with other customer and every customer in the salon heard all of the conversation! So, I ended up leaving the salon and going to other salon where they can provide me better service. (However, I already wasted 10 min at this salon and I had to walk 10 min to other salon so I ended up being late for my next appointment!)

I really wanted to love this place since it is so close to my workplace and the train station, but what I experienced really disappoints me. I hope they can provide better...

I am really sad to write this review since I have come to this salon a few times and always had a great experience until today. The technicians are all very skilled and nice and the salon itself is always very clean. I am giving them a bad review because the person in charge at the salon today was so rude and completely ripped me off today. They offer Dazzle Dry polish which is a non toxic polish brand, and it is a $20 upcharge if you want it to use it on your finger and toe nails. After trying it out once at the salon and paying the extra fee, I invested in the Dazzle Dry product line myself, and spent $70+ to get the full line of products (including a base coat, polish and top coat). When I brought it all to the salon today they tried to tell me it would still be an extra $20 for my mani/pedi even though I had brought my own Dazzle Dry products because "it takes longer" to do a mani/pedi with Dazzle Dry. I was obviously upset about this and the woman in charge agreed to a $15 extra charge instead of $20 but the whole argument that the upcharge is still valid because it takes longer to use the Dazzle Dry line is simply untrue. They charge more for it because the products are expensive, so I totally get why they do. If I bring my own products to use, you shouldn't be charging me extra. The employee arguing with me said I could cancel my appointment but I had booked through Classpass and there is a cancellation fee so I stayed. She then went on a rant about how they don't get the full value when people book through Classpass. That is not my issue, and don't put yourself on Classpass if you are going to be rude to people using the service. I am sad to have had this experience since otherwise it is a great salon, and I always tip their staff more than 20% on the normal price, not the Classpass price, but I refuse to be ripped off...

Avoid this place. My manicurist did a good job on my nails, but the same cannot be said for my sister who got her nails done by Jessica. Despite us asking if they can get us in at 12 and being told it would be a 30 minute wait, we were not seen until 1, our original appointment time. My sister wanted a full set and Jessica pushed her into getting a particular kind which she claimed was better, looked nicer (and also more expensive), but despite asking why it was better, she never answered the question. Jessica put so much glue on, that the nails were full of glue underneath. We had never seen anything so terrible. Still my sister did not want to say anything because she did not want to hurt Jessica’s feelings. In an attempt to fix the nails and get rid of the obscene amount of glue, Jessica continuously kept drilling my sister’s cuticles and fingerprints on accident. When my sister was screaming in pain and actively bleeding, Jessica said that my sister just has sensitive skin …. As if skin should not bleed when electrically filed. My sister finally said enough, don’t touch me anymore with the drill, and asked that her nails be taken off. At this point we had been in the salon for over three hours. When asked to remove the nails, Jessica pulled out a metro card to remove them… When soaking the nails my sister was in extreme pain as the skin was burning where all the cuts were. This morning she had to get out of the shower without washing her hair as her fingers are so cut up it hurt her to scrub her scalp. Jessica was not mean, but this is unacceptable. Avoid...