Equinox East 63rd Street — Local services in New York

Collegiate swimmer here with a pool review!

Overall, gym isn’t bad. Just need to be aware of a few things about the pool if you’re a dedicated or recreational lap swimmer:

-On early mornings, evenings after 7pm, and weekends, the pool is extremely, extremely busy. Average wait times during those hours are approaching an average of an hour or two wait to use a lane. You can’t reserve a lane, it is first-come-first serve, which means that you must wait in line in order to maintain your seniority in line, which means waiting by the pool for an hour or two.

-Swim times are 30min max - NOT 30min to swim, 30min from when they call your name to when you must exit the water. Theoretically, if no one is waiting in line behind you for your lane, you may continue longer (which means don’t swim on weekends or on week nights if you want more time).

-Swim cap must be worn at all times while in the water, no matter the stroke or exercise.

-Pool closes at 9pm on week days, and - again - very long waits for a lane after 7pm, so don’t plan on swimming if you don’t make it to the gym before about 6pm or earlier.

If you’re cool with these very short swim times and you don’t like swimming at night anyway, then it’s a wonderful gym! Obviously a little expensive and may not be worth the huge cost for you, but for all other weight lifting or cardio classes it may be worth the money. In my personal opinion as an avid swimmer with a huge interest and extensive background in swimming, however, I would argue finding other pool options first that are much more ideal and much more worth the price for what you get. Most city pools should be back in service by...

This review comes from a female, after having 2 children and not exercising properly for a couple of years.

It was important for me that my next physical endeavor is one that will stick, based on lots of self care, a good routine and a wide range of relaxation and spa options, a wide range of cardio options and classes that would power me out, and a beautiful setting.

I did a lot of research based on these things and found this particular Equinox. I was worried when I went to my tour because I didn’t know if it would be my scene and if I would be comfortable there.

Gavonte was my first contact person and I was really blown away by his kindness and sensitivity. He made me feel right at home, took notes, showed me around and made this first visit so much fun. He did not push anything on me and that felt so honest and good. I signed up. He also immediately set up my assessment with a trainer he thought would be a great match.

2 days later I had an assessment with Liza, my new trainer. She was also so kind and sweet, very professional and knowledgeable and made the assessment fun. The following day I had my complementary training session with Liza. She came fully prepared based on the issues we had discussed. The session was amazing and I booked more sessions with her.

The whole facility has everything anyone could imagine, from a pool, sauna, steam room, beautiful yoga studio, Pilates studio, boxing room etc. You can download the app, go through the entire schedule so easily in the app and get notified when registration for your classes starts. It’s really fun.

Signing up to this Equinox was the best thing I’ve done for myself all year....

I used to be an Equinox member several years ago, but am not currently -- today's experience reminds me why!

A friend gave me a generous gift for a massage at this 63rd St Spa location. The initial time he scheduled was a placeholder. Today when I called to rebook for a specific time that worked for me, the person who answered the phone could not have been more rude, abrupt, and unhelpful. She gave me absolutely no information, when I said what I needed to do, she just barked 'when do you want to come?" I would have expected a confirmation on the massage therapist I might currently have booked, days/times that person was available, possibly other options, but no, none of that. When I asked her to confirm the massage therapist I was already booked for, I heard a heavy sigh and then she said 'yes.' After a couple of tense back and forths where I was guessing times she finally said 'fine' when I hit one that worked and then after a few seconds, hung up and ended the call.

The whole experience was extremely unpleasant and now I'm actually dreading my appointment. Not exactly what you want for an expensive 'luxury' service! To make things worse, the appointment confirmations keep going to the text and email of my friend who made the appointment - it would have been great if the booking person had given me an option to change the notifications, as I clearly told her that someone else had booked it for me.

I called the Equinox main customer service line to lodge a formal complaint however after sitting on hold for 30 minutes I gave up. This level of customer service seems unacceptable for a company trying to promote itself as a...