Bang & Olufsen — Local services in New York

I love B&O and I’ve purchased several Bluetooth speakers for myself and friends. I went to B&O in soho on September 25 around 6pm to buy Bluetooth E6 earphones as a gift for a friend. There was a staff member who was busy on his phone. We had to call him over and tell him we wanted to buy the earphones. As per store policy, they provide 30 days for returns. So I asked him to make sure about the returning policy and he said “Yes, are you going to return it? You shouldn’t open and use if you are going to return”. As I bought few products from there, I knew the policy was that we can open and at least try and still be able to return in 30 days but what he said was different than what I knew. So we bought it and when we got back home we called the store and asked him the same question because we really wanted to make sure. He didn’t answer to my question and just said “Are you going to return?”. He sounds really annoyed with me and we were not really comfortable with that call. We went back to the store the next day to return and when we got into the store he said “I was expecting you.” What kind of costumer service is that? Seriously because of him I won’t ever go back to Bang and...

The problem with my A 9 are the three holes in the back which were drilled to big. The cap was inserted to take up the excess space. I ordered the machines on April 10. This is there response

Mark (Bang & Olufsen) Sep 22, 2022, 07:33 GMT+2

Dear Robert,

Thank you for your patience while we waited for a response regarding your Beoplay A9 4th Gen. GVA.

We have received an update from our technical department and we would like to assist and share the details with you.

As we have been informed, the unit may have some defects and we would like to recommend reaching out to our nearby retailers to see if they can provide assistance with the repair. Please use this link for our store finder. Please note that our retailers are independently owned and operated, in case you may need more assistance from what the retailer can provide, kindly let us know so that we may check our options.

Please let us know if there is anything else we can help with.

Kind regards,

Mark | Bang & Olufsen...

Bang & Olufsen’s design and engineering are definitely superior when it comes to sound! The shopping experience is also excellent at the B&O SoHo store. The sales people take great pride in the product they sell and speak from first hand experience with items they personally own.

We had a fantastic experience shopping at Bag and Olson in Soho, NYC, thanks to Josh! He was incredibly helpful and knowledgeable, guiding us through the selection of headphones and a Beosound A5- 360 portable speaker. Josh took the time to understand our needs and provided great recommendations, making the process enjoyable and stress-free.

His friendly attitude and professionalism truly stood out. We left the store feeling confident in our choices and appreciated the personalized attention. I highly recommend Bag and Olson, and especially Josh, for anyone looking for quality products and exceptional customer service in Soho.

Thank you, Josh,...