Bergdorf Goodman's Men's Store — Local services in New York

I had accidentally went to the women’s store to pick up an order and they were so nice in directing me where to go. I went over to the men’s store and the employees that “helped” me were very disrespectful. I had seen a baccarat rouge parfum that I wanted to purchase that was across from the guest services desk and asked for a sample. The lady standing by guest services told me “Um you better hurry up before we close.” I get the rush but the time wasn’t even near closing. I ignored the passive aggression because it was 45 minutes before closing and it’s the holidays so I understand. I gave them my name. They didn’t believe I had placed an order and kept looking at me up and down. They didn’t even check my phone at first they kept telling me “we didn’t see your order before, maybe you’re in the wrong place.” I let it go because it was most likely a stressful few days for them, I work with customers and I know the strain it puts on retail workers. I shop at other luxury stores and I know I have to present my id when picking up an order and as I was taking it out one of the women go “Well I’ll need your id before I even go back there and check but I know it’s not here.” When she took my ID and went to the back she came back and gave me my order and that’s when they warmed up to me and started acting nice. I was so upset because they were giving me attitude and rolling their eyes and I couldn’t believe it. I didn’t even bother with the parfum anymore I was so put off. I work with customers so I’m extra positive and nice with anyone that works in retail because I know how stressful it gets but treating customers like this unprovoked was just wrong. The stores are wonderful and offer great variety but never again with...

Late 2022 I was referred to Berdorf’s Men’s store on 5th Ave. by another reputable store nearby. I was told the item I’d been waiting for was perhaps available at Bergdorf’s (the unavailability at the previous store was due to massive setbacks in shipping that year, carried over from 2021). When I approached a salesperson at Bergdorf’s Men’s store and asked to be helped - before finishing my request - the person literally got out of their seat, said nothing, and walked away with no return. I was neither rude nor impatient in my approach, and wondered for days after why I’d been treated so poorly. Additionally, the store section - perfumes - was poorly staffed. So I ended up leaving Bergdorf in frustration + disbelief, going to another store days later. I never got the item in question until February of this year (‘23), back at the first store where it had finally been restocked. SOo I’d give Bergdorf’s Men’s Store on 5th Ave (58-59th) 0 stars if I could. As an African American male, to experience blatant racism of this kind - in 2022, 2023, whatever - is not only hurtful personally, but economically and time-wise as well. The Bergdorf salesperson’s unprofessional and unacceptable actions have cost that store a few hundred dollars; cost me perhaps 2 hrs of my time (trip + this review); but - most importantly - cost Bergdorf and Goodman 5th Ave the price of what I hope to be a popular and widely-read review - and warning - to would-be...

There are a lot of comments about how “1%” this place is. It’s true that the products aren’t cheap. But, as a counterpoint, I just want to explain how this store is the very opposite of elitist. I am young and a person of color. I am usually ignored by salesmen at midmarket places like Brooks Brothers unless I walk in after work wearing business attire (once, someone ignored me until I picked up a shirt and started walking to the fitting room; at that point, he literally sprinted towards me as if I were going to stuff it into my pants and take off). Anyway, I only tell this anecdote because, perhaps surprisingly, Bergdorf—which is substantially more upmarket than BB—unfailingly treats me with respect and, even more, with an obvious eagerness to keep me as a customer. Once, there was a small altercation between two customers and, if you could have seen the way all of the staff reacted, you would think they were Secret Service agents rushing to guard me and the other patrons. I know, it’s another extreme anecdote, but it’s a true story, and stands in stark contrast to my treatment elsewhere. I truly hope this establishment remains a New York...