The Sherry-Netherland — Hotel in New York

My husband and I stayed in room 1204 for a week-long stay in NYC for our wedding anniversary. Russell at the front desk told us that it's the best room in the house in his opinion...and OMG I have to agree! This room provides an INCREDIBLE view of Central Park and its blooming trees, bushes, and flowers. The room was also perfectly sized for us with a very comfortable bed, lots of closet space, a huge bathroom, a nice wet bar area with coffee maker and fridge, and even a nice dressing area off the bathroom. The other areas of the hotel are also very sumptuous, including the murals in the lobby and what had to be the nicest elevator I've ever been on. The elevator operator (probably the first one I've seen in 30+ years) explained how the panels in the elevator came from one of the houses of the Vanderbilt family. It's worth taking pictures of, for sure. The Harry Cipriani restaurant on the ground floor also serves great food and has a beautiful wood-paneled interior that is elegant but still also bright and inviting, plus Sherry-Netherland visitors get a 20% discount. We also had wonderful service at the Belgium-based handbag brand Delveaux's boutique in the same building next to Harry Cipriani.||We told the staff that this was our first visit to NYC, and they were all extremely gracious and helpful in providing dining and travel tips - everything from how to get around on the Subway to where to get great New York-style pizza nearby. The hotel is at the corner of 5th Avenue and 59th Street and the southeast corner of Central Park, so you can't get more centrally located to NYC sites, shopping, theaters and great restaurants.||We were going to stay at the Plaza Hotel but noticed complaints on Tripadvisor from visitors who thought the Plaza did a bait-and-switch on their website showing full Central Park views on certain park view rooms that actually had largely obstructed views. We switched to The Sherry-Netherland as a result of those reviews and were very glad we did. I can say with confidence that the pictures of The Sherry-Netherland's room 1204 on their website are no bait-and-switch, and what you see is what you get. We would love to visit again sometime during the fall to see the gorgeous fall foliage and will absolutely plan to stay at The Sherry-Netherland room 1204. Start spreading the news...tell everyone you know that The Sherry-Netherland is THE place to stay in "The City That...

I booked this for two nights for ease on my wedding day in Central Park. We didn’t receive a gift of dog treats for our dog, valet took 1.5 hrs to retrieve my car, breakfast service on my wedding day only provided 1 thermos of coffee when two was ordered and the quality of the meal was immensely poor. I reached out asking for the other coffee thermos ordered and it was never brought, along with the request for water bottles for my dog. I also set a reservation at Harry Cipriani for after the wedding with close friends and family and the experience left me absolutely speechless with how incredibly awful the service, punctuality, and accommodations were. They refused to accommodate my almost 80 year old disabled mother-in-law who is in a motorized wheelchair when the wedding party came 10 minutes early to the reservation. They made her drive back into the lobby and injure her feet in the process. The wait approached the table by saying, “what do you want to eat?,” without any prior greeting or acknowledgement that my husband and I were just married. He never checked on if there were any issues with the food and multiple members at the table had to reach out to other wait staff to ask for drinks. When receiving the bill, he was not sure if he billed us correctly with drinks and had a hard time communicating with us. He also failed to give us 20% off the bill, even though we mentioned we were staying at the hotel. Also, when emailing prior to set the reservation, I mentioned multiple things, such as accommodations for a member of the party being disabled and I received only half a sentence back saying, “what is your phone number to confirm the reservation?” I promptly sent my phone number back and never received a phone call. I live in New York and have stayed at many Manhattan hotels. It horrifies me to say that I am deeply disappointed to have chosen this one on such a...

We’ve stayed at some great hotels and some not so great hotels. This was one of the great ones.||Booking was painless and the final bill was 3 cents more than the quote we got a year previously. We didn’t quibble! It’s not cheap, but nowhere in NYC is. The staff were great - all the advice they offered was spot on. And they all could not have been more helpful. A cab to the airport? A local diner? Can we store your luggage? An early check in? If only all hotels were like this. They’re a great team who actually seemed to like working together, and take pride in looking after people. Hats off guys. I could send you plenty of staff from other hotels for you to teach! ||The SN is perfectly situated on 5th Avenue right on the south end of Central Park and opposite the Plaza. Everywhere we wanted to be was half an hours stroll - apart Yankee Stadium for a night game which included an authentic subway experience! It made for a very relaxing and enjoyable 5 days, even in a heatwave. ||We loved New York, and the New Yorkers we met were 100% lovely people. I mean REALLY really friendly and helpful. Such a surprise. And we felt completely safe. No question we’ll be back. ||One tip - go to the New York Public Library. It doesn’t feature much in the guide books and it’s definitely not one of the show attractions, but in their exhibition in the first 5 minutes there was the 1776 US Bill of Rights signed by John Adams, a Guttenberg Bible printed in 1455 (OMG), a Shakespeare First Folio printed in 1570, and the original Winnie the Pooh bear (which happened to be the twin of my own childhood bear which sits in my study). We were blown away………and that many a day. ||It was an epic trip. Thanks for everything NYC and the Sherry Netherland. Until...