Besu Salon and Day Spa — Local services in New York

Certain stylists are talented (mine was) and others have good reviews. One star is given because I am not the type of person who thinks paying $120 and being treated like a poor, unreasonable customer by the owner is ok.

My glasses were very darkened from hair dye. I asked my great stylist if I should remove my glasses during the processing, and he said no. You can see the picture, and that is after about 40 minutes of lightening by the receptionist of soaking.

Everything about to be written is a summary of my perceived my experience and not direct quotes:

The owner came out, claimed it was my fault I didn't remove my glasses despite what my stylist said (ok I am -5 and -6 astigmatism prescription which means I cannot see safely at all).

If I can have good eyesight at the advice of my stylist leaving frames in of course I will! She said if I cared about my frames I should have taken them off. I came here because my two usual salons couldn't take me last minute. Never had an issue with my glasses getting darkened up with dye with either of the two.

I asked for a solution, and she suggested to leave them there for a few hours. I AM UNABLE TO SEE safely. She asked me to sit for a free blowdry - I do not feel this was adequate because I had places to be and it is a very basic add on. Perhaps I could bring them back later, but I am not allowed to wear contacts.

I could have had the glasses evaluated for proper cleaning or part replacement externally to avoid guessing on proper correction - but before I even said anything the owner closely said: I will not be giving you any compensation.

In my opinion: What???! Not even an offer of a refunded hair color service.

I called her out for poor customer service, and her reply was closely worded to - what do you want me to do - lay on the ground for you? Then the stylist who did my hair came over and suggested maybe they should compensate me. She seemed to shush him and said it should be taken out of his check.

So I waited 40 minutes for a non expert correction, missed my next appointment which cost me $200 for canceling, and the stain is lighter but still exists. Also you can see the material has been harshly treated.

I finally had to go, and the owner who was being very polite to her next customer from my point of view - pointed out to me there are sleeves I could have wrapped my frames in and to ask next time.

I said "Yes bc somehow this is still my fault" ... she proceeded to say "deal with it"!

No 50 percent off offer, no mam we will get it taken care of externally at your convenience (I have very bad eyesight and could not have left them), no sorry this happened, NOTHING. The owner seemed to care more about bottom line for 120 dollars than altering up my property negatively that I use for HEALTH.

Skip unless you are ok with similar potential experiences. The place is always packed so I suppose the stylists are good, but according to my experience ownership has a negative attitude towards problems...

I went to this salon for the very first time today and had a great experience. Patrick gave me one of the best haircuts I’ve ever received! He listened so carefully to what I was looking for and I really appreciated his recommendations for the cut. I can tell he has a great eye for detail. He was also so naturally gentle with my sensitive scalp during washing and detangling. I’m used to just expecting some pain and discomfort when I get my hair done so it was honestly lovely to not have to feel ANY of that during the appointment. Great technique. The salon is simply beautiful and overall has just such a lovely calm atmosphere compared to other salons I’ve been too. I felt very relaxed throughout my entire appointment. The team is very warm and welcoming. The prices are not extortionate like some of the other popular salons in the city. I am looking forward to coming back to Beau and to see...

Holly is the most incredible stylist and she completely saved my hair.

I had been at another salon in New York and the stylist absolutely butchered my hair - I had to stop her in the middle of the haircut. I googled "best salon in New York" and Besu came up for having recently won an award.

When I got there, Holly calmed me down and convinced me to wait a few days before deciding what to do - chop it all off to even it out and fix it, or let it be fixed gradually to keep my long length. I was ready to chop it all off that night to fix it, but I am so glad Holly told me to call her in a few days, which I did.

Ever since, Holly has done an amazing job with haircuts and color! I wouldn't trust anyone else the way I trust Holly, her work and...