Gramercy Bagels — Restaurant in New York

I visited Gramercy Bagel this morning with my trained service animal and had an incredibly disappointing experience. As soon as I walked in, I was immediately asked to leave due to their no-pet policy. I explained that my dog is a trained service animal, complete with tags, but the staff member didn’t believe me. He even came around the counter to inspect my dog, making us both feel very uncomfortable.

When I was about to leave, the same employee asked me, rather rudely, what I wanted, while another staff member stood just a few feet away, staring at us. I asked if I could help him with something further, and he just turned and walked away.

The final straw? Three bagels with cream cheese and two Tropicana orange juices cost $36—definitely not worth it. Between the unprofessional and rude service and the overpriced food, I’ll never return to this place. I highly recommend that Gramercy Bagel invests in better training for their staff to handle situations involving service animals with respect and understanding....

Wow such a bad experience with a staff member. I ordered, paid with a credit card and signed, received my coffee. The employee turned his back to do something so I assumed a bagel wrapped up was mine. I took it and left, then came back when I realized the mix up.

He was very rude in front of a lot of other people saying loudly why did I pick it up it wasn't mine. Um it was a mix up that could have happened to anyone given he rang me up, handed me my coffee. Why would I not assume it was mine, I was the only person who ordered and a group came in while I was waiting.

Then he disgustingly made a scene and slammed it in the trash, I guess because he has no idea how to deal with customer issues.

I then loudly told him he should have just called it a mistake with no attitude. He wanted to make a scene and embarrass me in front of other people.

Otherwise the food is pretty good, just prepare for rude behavior if there...

Lovely little bagel shop - the bagels are very good, the coffee was acceptable one day, excellent another day - would have liked a bit more consistency! The eggs were just okay.

The service could be better. I asked for a plain bagel, not toasted, they tried to toast it anyway. I asked for rye bread, they gave me white... Some items seem to be overly expensive, but overall pricing seems to be reasonable for the area.

My daughter and I went by there several times while we were visiting Manhattan. After the first time, every morning she would say, "Can we get bagels now?" Ultimately we had an egg bagel, a pumpernickel bagel, a plain bagel, a cinnamon raisin bagel and a blueberry bagel. All of them were excellent, not the best ever, but more than...