Beverley Hills Wedding Dress — Local services in New York

DO NOT and I repeat DO NOT go to this bridal shop. If I can save even one person from going here and wasting their time and money then it would have been worth it. I was scheduled to get married in 2020 and had come to this unprofessional place looking for a dress. I found a dress and made a $600 down payment on the it. Unfortunately, no-one could predict the unfortunate events that would unfold in 2020. As we all know, the covid-19 pandemic happened and long story short, my wedding was cancelled. I went back to the store and explained to them what happened and asked to be refunded my $600 considering that there was no need for the dress due to cancellation. They said they felt so badly for me and said yes to my request (both in phone conversation AND text message proof) but ended giving me the run around and stringing me along, even going as far as to say they didn't know me and whoever sent me the messages promising to refund me was a random stranger who stole their phone and copy and pasted the messages. It was unprofessional and cruel, I lost so much during the pandemic (not just financially) and while $600 may not be much to some, it's a lot to me. Furthermore, it's the principal of the matter, don't promise someone a refund and then turn around and act like you never did. Other people who I know personally told me of their experiences with this store and the unprofessionalism and DISHONESTY of the management, quality and service AFTER the fact and I wish I had mentioned to someone that I was going to this store PRIOR to making a down payment otherwise I would have gone somewhere else. They also wasted my time and money because I had travel to the store on multiple occasions where I spoke to them and they once again promised a refund only for me to come to the store and be told they don’t know what I’m talking about. I had a gut feeling when I first walked into the store but was so desperate to find a dress. I wish I had never stepped foot in that place. I am now taking them to court and hope that a judge will rule in my favor. THIS is not how you run a business and I IMPLORE anyone looking for something to wear to a wedding or special event, PLEASE, save your time, energy, money and effort and GO SOMEWHERE else. The people in this store are cutthroat and would lie to your face about anything to make a sale. I hope at least one person found...

These people caused me a headache this is what i learned when i was growing up about the crab in a barrel and now as i grow older i started to understand what my parent were talking about, so i pounce upon Beverly Hills Bridal Shop Inc ans decided to check it out to view wedding dresses. i found a few dresses that had caught my eyes but was still iffy. I did saw this one dress that i had in mind but the store rep told me i have to leave a deposit on the dress. i did agreed and leave a deposit of $450.00 the price of the dress was $950 i went home that night and was browsing the internet and saw the same dress same brand for $350.00 i called the shop the following morning and the store clerk told me that the manager was at the hospital visiting her sick father, i asked when should i call back and the store clerk said the next day. next day i called back and the store clerk told me the manager was in the hospital, my husband called the following day and the clerk told him the manager was sick and in the hospital, the stories didn't add up first it was the managers father then it was the manager. At that point i was getting frustrated so i decided to go there still no manager for me to speak to; i asked if i could get something else for the money the store clerk told me i could not get the money back or store credit. so my next step was to go to my bank. they did credit me the money back and after two weeks told me it was final. Now today June 26th the bank took the $450 back from my account and told me the merchant told them that they had already payed for the dress to be sent by ups come on now i didn't finalize the payment or the date of my wedding it wasn't even a full day and they ordered the dress. now i got no dress no store credit nothing for my money. and i lost $450 that's a lot to lose in these hard times. but only us black people. i bet if i had went to macy's or Burlington or any other big store they would have refunded me my money back or at least give me store credit for this. but i am putting all my paper works together because i will be taking Beverly hills bridal shop to court. so they will see my attorney in court soon. i would not recommend this bridal shop to no one i wish they had a zero star because they didn't deserved not even one. i am newly married and have to be dealing with this stress as...

Groom chose this place for convenience but based on what the rest of us were used to we knew this place probably wasn't the best to handle the wedding but he proceeded. Suits cane poorly size didn't look anything like what was selected in the brochure instead of a slim fit suit became traditional cut The measurements they took on me were about three times of size and initially they told me I'd lost weight but I told him that I didn't grow foot either. They told me that they couldn't tailor the suit because they have to return it they got me new jacket took in the pants The pants were still too big the jacket that came was still a size bigger than what I told him I needed and so the pictures didn't come out great and I end up having to spend money on a poor wedding suit which made for a poor wedding experience and memories for the bride and groom and the truth is you get what you pay for and if you have the money I would suggest going somewhere that maybe charges more but also just has service up to modern capabilities I think that in this day and age it doesn't matter if it's small-owned or been owned by a certain standard or quality when it comes to service when it comes to the product you're getting is how you decide where you patronize and this just wasn't a good experience all around never argue never yelled understood that with some of these places you just you have to deal but the truth is we paid the price and the experience that we got...