BIRKENSTOCK SoHo — Local services in New York

I visited the Birkenstock store from NJ to get my correct fitting and purchase my first pair of Birkenstock sandals. The employees were very nice and exceptional. They helped me find my size and bring me the sandals I wanted. The store was a bit crowded and when I was directed upstairs to ask for the color sandals I wanted, the lighting gets a bit darker. I requested my color, first one came without the tags on, I asked why and they said it could possibly be that it was a “display” so I asked for another pair. The 2nd pair, the leather color was smeared all over the paper and the color was faded on the sandal, so I went with the first pair. When I got home, I compared the sandals, the left one was significantly darker and rougher. I checked, the suede was no good, seems like it either maybe got wet, not preserved correctly, or tried on too many times. I emailed their customer service who told me to go back to the store but I live far. You’re better off just going to a local Nordstrom or...

Im so dissapointed i bought this january 2019 and i didnt notice it feels un comfortable im size 7 and im using size 9????? I pay a lot of money for this and its just uncomfortable. The sales lady told ke to take this size. Im soooooo dissapointed especially “ANNIE” the manager she dont have any courtesy. I called her she said come and will measure or exchange. I told her my story. Im with my 3years old son travelled from brooklyn and when i get in the store i spoke to annie and pretending nothing. She should told me by the phone that NO WE CANNOT ACCEPT EXCHANGE!! That is so simple. For courtesy i ask her if even give me a discount if i get another pair she said NO ! Really ? Atleast 10% ? Wow thank you!!! This is really bad! They dont have a heart. We are just a ordinary people and we just like a garbage just like that. I know i have a mistake but i didnt know about the sizing so the sales lady recommend me for that stupid size!!! All i need is Atleast courtesy for...

Happy with the shoes but with extremely unpleasant feeling. The Caucasian staff was EXTREMELY RUDE AND RACIST. She left us waiting around after we asked for the size of our shoes until one of the other staff stopped by and asked if we needed help. Then later, she came back saying the size we wanted was not available and asked if we liked different colors. I asked if there was any similar color to the Birkenstock I was wearing. Immediately she said to me ‘I don’t even know if those are real’ in front of a very crowded and full of people store.... My mom bought our shoes in Germany in a Birkenstock store and she said that!!! Not even in front of my mom but also in front of other customer!!! Five minutes later, she came back with a box saying this was the size that we wanted. Birkenstock, please ensure all staffs were trained properly and equally! Even though, all other staffs were friendly but one can ruin your...