Blade Lounge West — Local services in New York

On April 21, 2024, I orchestrated a surprise Birthday celebration for my wife that soared above the ordinary: a helicopter flight from Manhattan to the iconic JFK TWA Hotel, with a seamless same-day return, courtesy of Blade Helicopter. From the moment we arrived, the level of customer service exuded by the Blade Helicopter team was nothing short of extraordinary. Upon arrival, we were greeted with a warmth that transcended mere professionalism. The staff at Blade Helicopter didn’t just ensure our comfort; they elevated our entire experience to one of regal luxury. Every detail, from the pre-flight preparations to the in-flight service, was executed flawlessly, leaving us feeling pampered and privileged. As we ascended into the skies above Manhattan, the city sprawled beneath us like a patchwork quilt, each building a testament to human ingenuity. The thrill of flight combined with the breathtaking views made for an unforgettable journey—one that left us awestruck and exhilarated. Upon touchdown at the JFK TWA Hotel, we were greeted like honored guests. The Blade Helicopter team ensured that every moment of our visit was steeped in luxury, from the chauffeured transport to the sumptuous refreshments awaiting us upon arrival. Our brief sojourn at the TWA Hotel felt like a journey back in time, a glamorous interlude before our return flight. And return we did, seamlessly transitioning from the splendor of the TWA Hotel back to the bustling energy of Manhattan. Throughout our journey, the professionalism and dedication of the Blade Helicopter team never wavered, ensuring that our experience was nothing short of perfection. In conclusion, my experience with Blade Helicopter surpassed all expectations. From the impeccable service to the breathtaking views, every aspect of our journey was meticulously curated to provide an unparalleled level of luxury and comfort. Whether for a special occasion or a spontaneous adventure, I wholeheartedly recommend Blade Helicopter for your next flight. Trust me; you...

It's great, even fantastic WHEN it's available. However, in my experience more often than not it has very limited service offerings. I bought the year pass for $795 and I was so excited, only to have many times where I am not able to use it. So the next option is $1895 for a private 5 min charter. Doesn't make much sense to pay 2K for 1 person on an 5 min flight to save less than an hour over a black car. Additionally, since I bought the pass the price has increased dramatically. So, just keep in mind there are little to no $195 flights with the $100 discount it's more like $245 (ok) and $345 (ehh). It's still worth the cool VIP experience and time savings, I'd just expand the timetable and actually make it more usable for guests. Moreover, I Just tried using it today to arrive at 2PM at EWR on a Thursday, and once again nothing available. I really feel duped as it's been a waste of the $795 and have been able to use it only one time. I think that if you fly mainly out of JFK, then it's better suited for you, but if you are a UNITED flyer and you are stuck in/ out of EWR mostly, which in my experience results in a far less workable...

Update: Blade refunded for my charges in full and apologized for their mistake, but my statement still stands that their internal processes need some refinement. Their teams should be more familiar with their own policies and not hold customers at fault for their mistakes.

Original Statement: Horrible first time experience using Blade. Changed my flight and have email confirmation stating that the agents had changed my reservation to a different day. Log in the day before my flight with Blade to still see my original reservation date listed instead of the new one. When I called and spoke with Charley, he stated that because I bought the basic fare I was not eligible for a refund and they would "graciously" make an exception to refund my credit card if I paid the $95 cancellation fee even though this was their mistake. I don't see why I had to pay the cancellation fee as this was an error on their end as I had it in writing that my flight was confirmed to be changed for the new date by a different agent named Greta. I should have been refunded the full amount regardless of the fare type since this was an error and terrible lapse of judgement...