Bliss Spa — Local services in New York

I used to love this place, mostly because of this one employee who gave me amazing facials. I loved this place SO much, in fact, that I asked my sisters and best friends to get me gift certificates to the spa for my birthday, which they’ve done the last few years. 3-4 weeks ago, I was getting ready for a trip to Europe and scheduled a facial with my favorite girl. I get the facial, am so happy with the service, happily pull out my emails to redeem the electronic gift cards/certificates gifted to me, only to find out that bliss has split their cards to either the online shop or the spa. What!? Surely, they’d still redeem my gift vouchers, though, right? NOPE! First answer I received was it was changed back in April. I asked when in April because I was gifted this in April. They said the beginning of April. I said great because they purchased these April 1st, so it should still be valued. They say, no, as of April 1st. What….!??? I’m sorry, what!! Even if that were the case (which seemed super shady) and even if my family and friends missed the “so-called” disclaimer on the website, how do you not honor it this one time to a repeating customer? I was on the brink of tears, having to shelf almost $500 for a facial- a facial, I wouldn’t have been so generous in receiving, as I can’t afford a typical $500 facial. Part of me wanted to walk out crying, Part of me wanted to fight this with my credit card, and had I written this review that night, I would’ve been so clouded with anger, so I waited. I’m absolutely devastated at my experience with the checkout counter and never want to return to Bliss again, unless they accept the gift cards given to me earlier this year (yes, I still have that $500 value I was told I can only use on the shop). I’m appalled at the way this customer was treated and will no longer recommend this place to my loved ones, whom can freely afford regular...

This was an incredible bad experience for me. I’ve been to this location before and got a wonderful massage and pedicure and was very pleased with the service. I decided to return because I’m a teacher that works long hours and I wanted to treat myself after a very long year.

I was given Bob as a massage therapist. His touch was horrible and couldn’t manage between overly soft rubbing and painful jabbing. I sat there going back and forth between waiting for it to end and hoping that he will get better.The massage felt dry and abrasive as he kept rubbing the oils off of his hands for some reason. He rushed the entire process and wouldn’t listen to me when I asked him to slow down his hurried rubbing. It made me so incredibly anxious and tense. He was worried about the time and told me what he was going to do in order to fit the whole body in. He ended up getting my order wrong giving me a 49 minute massage when I had ordered a 75 minute one. Then, he realized this and backtracked and asked if I wanted to continue. I said no. It wasn’t even worth it. I wanted to leave so bad.

The incident didn’t sit right with me because as a woman of color I take issue with white men telling me what they plan to do with my body, especially when I’m paying so much for a service. I left feeling unlisted to, more anxious than when I came in, and my neck and back hurt even more.

The supervisor called me right after. She was very kind and helpful and tried very hard to rectify the situation. She ended up giving me a refund and an extra 15 minute on my next massage, but regardless, the whole experience made me question ever...

This is not the Bliss spa experience that I remember and loved (it's been a few years). While everybody was pleasant nothing stood out as extremely luxurious or wonderful that you would expect from Bliss.

This location feels extremely corporate. Like they put it in an office suite. The lounge and showers are closed and nothing on the website indicates that. This is part of the experience that you pay for by going to bliss and so I felt like I was cheated (it's honestly less of a spa vibe than the chain massage envy). I get that the circumstances are precarious but they could at least let customers know, or give a discount because you don't have access to all of those things, which I really needed because of the excess amount of oil that was used that wasn't wiped off. I really needed that shower.

My therapist (Nan? - they mentioned her name quickly and so I didn't grab it) was very sweet and gave a decent massage. She didn't ask about how it was going or pressure until the end, and I know I could've said something but generally that's part of the practice. The Oil she used on me was cold which was a shock every time I hit my body.

Overall I really just didn't like this experience. I used to go to other Bliss locations regularly when I really wanted to indulge and have an experience, and this certainly wasn't it. I'd much rather go to other spas and pay a lot less and have exactly the...