Chanel — Local services in New York

I visit this store to purchase makeup. In fact, I have made three visits and purchases in the past three weeks. However, today's visit left me feeling frustrated and disappointed.

Upon entering, I was asked to provide my name, which I did briefly before proceeding to the makeup section as usual. There, I observed a man assisting another customer in a manner that made me cringe. Not only was she receiving all of his attention, but their interaction seemed unprofessional to me. It was excessive, with the customer testing and demanding more than 55 makeup items. The associate appeared more like her subordinate than a sales associate or makeup expert. Having worked in high-end retail as a sales associate for many years, I have never witnessed such an approach. Initially, I assumed that the young girl he was helping must be someone of great importance or a customer who would make substantial purchases.

As a buyer, I don't require constant assistance from associates. I typically prefer to make my own decisions in peace, but I do seek help when needed. However, after being completely ignored for 15+ minutes without even a simple greeting, I finally inquired about face blush. The response I received was brief, snotty, and dismissive, offering no helpful information. This was a major red flag for me. I couldn't help but notice that the associate was bending over backwards for one customer while neglecting common courtesy towards others. I initially tried to overlook it and rise above the situation because my primary goal was to leave with my makeup. However, as the situation persisted and I began comparing myself to the other client, I realized I didn't want that negative mindset to ruin my day, so I decided to leave.

Before my departure, I spoke to the manager. She explained that they have implemented a new system where each sales associate focuses on one customer at a time and assured me that I would be the next to receive assistance. When I pointed out that it would have been more helpful if someone had kindly informed me about this new system, she offered a weak excuse, claiming that I walked too fast upon entering the store, which is why no one informed me. What's even more interesting is that she disclosed that the sales associate in question is a freelancer who doesn't work for Chanel and lacks knowledge about the makeup products. How lovely!

Considering this information, I should perhaps be grateful that I did not receive assistance from him, as his snarky, one-line responses may have been a result of his actual lack of knowledge. This is very disappointing, Chanel. On one hand, you create an image of luxury and exclusivity by making people wait in line outside stores (mostly for show), but on the other hand, you have freelancers who lack knowledge about your products providing one-on-one services.

I must also mention that while I was speaking to the manager, the girl who received a minimum of 25 minutes of assistance (while I was completely ignored) left the store with only two makeup items. In contrast, I typically make larger purchases in significantly less time. Bad...

Unfortunately my visit today at my favorite boutique chanel was awful. I shop at chanel boutique all over the world where my heart called me.

I never treat this badly to make this story long short was greeted nicely at the front desk with this lovely Asian girl. She told me to look around and sales representative will be right with me. Some lady approached me under by the name Janelle Spanish woman, she didn’t even greet me she just literally ask what do I need instead of great and ask may I help you. Or how am I going to help you today .going to she was full of attitude and fake smile

I Ask if she can show me some small bags like wallet on a chain I want o purchase the classic wallet on chain I compared both of them and try them on I can see how annoyed she is and look back and forth to other sales lady who’s Asian aswell like talking by they’re eyes that im not getting anything let’s go back to Janelle I ask her opinion and the name of these two bag she just litterally just said they’re the same classic wallet on but they’re both completely different from another the other one was magnetic enclosure with small cc (classic wallet on chain ) while the other hand have a small lock cc. She keep rolling her eyes and giving me an attitude while answering my question I found her sarcastic in my mind I will going to buy this bag will see if she will change her tone and attitude. I ask her if they have a fresh one of course I don’t like the display! I ask her if she can offer me a water she pretend she did not hear me the other lady came to the rescue and handed me a water. She came back with the Bag without even showing me to check the item, she was just literally starting packing the bag and putting ribbon on them. She then giving me a paper like for new client to sign on and told me filled that up cause this bags has 5 year warranty like an insult the I never went to chanel boutique. l Btw I was carrying a small chanel paper from fifth Ave cause I went there 1st before visiting at soho

lastly when I was ready to pay I feel offended when she tells me how would I like to pay cash ? I was almost going to confront her from the beginning how she treated me so rudely but I wasn’t in the mood to argue I just handed her my American Express platinum and begging the purchase. When i got in to my car I just realized how bad my experience was. I love the bag and it’s beautiful but I told my self she doesn’t deserve the commission on my purchase im going to return this bag and I don’t deserve the way I was treated today I love the chanel boutique in soho somehow how I wish the company teach them how to treat A repeat costumers they should train the sales representative to be polite and respectful most of all they should know what are they selling.

Btw my favorite S A is Danny his verry accommodating he wasn’t there today that landed me to really...

I visited soho boutique to purchase a wallet that I wanted. When I arrived at the store, the employee informed me that the wallet was not at the store, but rather in the company warehouse. If I wanted to buy it, he said he could ship it to my house by remote purchase, so I agreed. (I had no idea what a remote purchase was. It's not like paying a wallet in the store and having it shipped to my house. He asked if I have an account. I gave him my name, email and phone number because there was a previous purchase history. However, he said that I did not have an account. I purchased the bag in that store because it was a gift for my anniversary. So I requested him to check for my account again, and he told me to give him the color of the bag I purchased as well as the color of the bag's hardware. I recall the color of the bag, but not the color of the hardware. I stated I couldn't remember, and I suggested silver, but the system said gold. (Because I don't use that bag on a daily basis, I was confused. He said that this was not my account since I gave an wrong answer. But I was sure that account belonged to me. but he said he couldn't help me since I said silver. So I asked him about other options. He said I could open an account today if I bought anything from the store. Then I'll be able to purchase the purse in 2-3 days because the system needs time to form the new account. I thought that was unfair, but since I answered incorrectly, I purchased the lip tint. He said that there were just two purses left in the US. I didn't want to wait 3 days to order the purse. So I told him that when I got home, I'd take a picture of my bag and send it to him. He replied okay, then after 5 seconds, he asked, "Take a picture of the bag with your face." I felt really uncomfortable and insulted. But I didn't want to make a scene. So I went home, took a picture, and sent it, but it was quite offensive. I sent a text message two times after sending the photo, but there was no response. A few minutes later, I got a text. He said he requested an order, and i will receive an email requesting payment details. I requested him to merge my accounts so that I could use my phone # and email address the next time. He said that he already had. So I thanked him and ended the chat. I've never had this experience at a boutique in Paris or Asia. I called CS, and they confirmed that this had never happened before, and the manager called me on Wednesday to apologize and say she would speak with him.

But It still makes me feel uncomfortable and...