Canada Goose New York — Local services in New York

I met with Claudio at the door and inquired in the Citadel Parka. He walked me to the back of the boutique where several Canada Goose Parkas were hung then radioed for the Citadel Parka. He brought me to the center of the store where I tried on the Citadel Parka and the Langford Parka. I had trouble with the zipper with both parkas which dissuaded my purchase on the first visit. I stated that I preferred the Citadel over the Langford. I then inquired in the price and was told the price of the Citadel Parka with tax included yet believed the price didn’t include the tax until after I initially decided not to go with the parka.

The next day, I was in Soho, walked by Canada Goose in my Trench coat, Paris Leather Satchel bag, Diesel jeans, Lock & Co. hatters flat cap and Kurt Geiger London all white sneakers. I stopped by Barbour because of the 70% sale in store. I immediately complimented the sales associate on the tufted leather couch and he shared with me that it was on sale. I inquired about the price and it was reasonable enough yet there was another customer who had it on hold and would get back to them that afternoon at 5pm on whether or not they would purchase it and hire their own moving men to deliver it. I was so interested in it that I put the Canada Goose Parka on the back burner and decided to be contacted later that day by Barbour on whether or not the other customer would go through with the transaction or leave it to another customer. Later that afternoon at 4:15pm, I was called by the Barbour sales associate and told that the other customer went through with purchasing the tufted leather couch. I was encouraged by the Barbour sales associate to purchase their tufted leather chair. I told them I would put a hold on it and visit the next day to purchase it.

Two days following my initial Canada Goose SoHo visit, I visit Barbour minutes before 11am and fill out the paperwork to purchase the tufted leather chair as the tufted leather couch sold to the other interested customer. Afterwards, I visited Canada Goose SoHo which was only steps away. This visit, I waited outside for security to permit my entry and at the door, handed off my 512 Gigabyte iPhone with Rimowa iPhone Case and Meze Audio 99 Classics over-the-ear headphones to the Canada Goose sales associate in order to sanitize my hands. I immediately noticed that there was an entirely different Canada Goose team working in the boutique the second visit. I inquired again about the Citadel Parka and sat waiting at the table in the back for the Parka to be delivered. The sales associate stated that the presented Parka was the only one left because it was returned to the boutique from a customer who placed an online order. I tried on the Citadel Parka at the largest mirror in the boutique and was thrilled with the way it looked reflected in the back of the boutique mirror. I commented that I believed it was brilliant for Canada Goose to open boutiques in Toronto, New York City and Chicago as they are all cold weather climate cities. I inquired in the exact whereabouts of the manufacturing of my specific Parka which the Canada Goose sales associate did not forget to attempt to answer after I said I would purchase the Parka and removed it. At the register, I was helped by a female sales associate and the male sales associate at the register next to her joined my conversation. The Citadel Parka’s tag was scanned twice, then I asked if I could tap or do a contactless payment and was answered with yes. I tapped my card and had to sign with my finger, then the transaction was approved. The Citadel Parka with signature Canada Goose hanger was placed into a black Canada Goose dust bag and was swung around the side of the register counter to be handed off to me their, at that time, newest customer. I stated it was a wonderful experience and then approached the door with Canada Goose dust bag in hand, to exit. The security unlocked the door and I thanked him...

TERRIBLE CUSTOMER SERVICE FROM YOUR MANAGER BRIAN (or RYAN) On February 20, 2021 @ 4:10 (approximately) I went into the Canada Goose location, 101 Wooster Street, New York, to exchange a coat that I purchased for my daughter as a Christmas gift. Unfortunately, I was not able to get to the store earlier for a variety of reasons. Prior to yesterday, I made two separate attempts to exchange the coat. However, on both occasions when I went to Canada Goose on Wooster Street, the line was at least a block long. Please note that during the month of January the COVID numbers in New York was yet again on the rise. I lost family to COVID and having just recently had a death in my family, I did not want to expose myself to crowds and the possibility of COVID exposure. I finally decided to wait for the number to subside after the holiday surge here in New York, (now at 3.4%) and waited on line at the Wooster Street location to exchange the coat I purchased as a Christmas gift. I went into the store and explained that I sincerely apologize and was hoping that they could make an exception in light of my aforementioned circumstances and the global pandemic that we are facing. NYC at one time was the epicenter in the US and the fears and anxieties that are attached are a real concern for many. I was advised that once the tag was removed I could no longer exchange the merchandise, and I waited too long. In fact, I wanted to purchase another coat of greater value and was told that he would not help me with my exchange. To add to this, the manager in the store was rude and obnoxious, his exact words were "C'mon you purchased this months ago, it's February, really?". Your manager Brian's (or possibly Ryan inaudible due to mask) customer service was appalling. I was in retail, and a manager for years and I would never speak to a customer the way he responded. I was so taken aback by his curt response and unwillingness to help he practically dismissed my concerns. I understand you have store policies and there are strict guidelines that are attached. However, having been a manager for years in retail there are always exceptions that can be made. Your manager at the Wooster location needs a refresher course on customer service relation. After leaving the store disappointed I decided that I would take my money down the block to a retail store who value their customers, Mackage and purchased a coat for myself and another coat for my daughter. Hopefully, your manager can learn to use discretion, learn to value his customers, be a little understanding, courteous and display better customer service.

Please note that the BBB has been advised of this horrible customer service experience I encountered at your store...

I bought from this store on December 1, 2024, terrible experience. After queuing outside, I went in and tried on a jacket size L, I decided to take it and the clerk who from the beginning had an indifferent look tells me to go to the cashier. After a few minutes he brings the jacket, I pay and leave the place to realize when I got home that they had given me an XL instead of the L that I had tried. I go back to the store after about 30 minutes, I queue outside again and when I meet the same clerk I tell him that he gave me the wrong size and he tells me that I had taken an L (he remembered the size) and I tell him that yes I had taken an L but he had given me an XL, he doesn't believe it and decides to look and in fact he sees that he has given me an XL. I tell him if you can give me the L, he makes me wait several minutes and tells me together with another employee that I had torn off the tag and I shouldn't have done so. I tell them that I took it off thinking it was the size L jacket that I had measured at the store and that it wasn't my mistake, they tell me that the size L is no longer available and that I have to wait a couple of days. I tell them that's fine and they wanted to make me wait in another long line at the cash register to return it, I tell them that the mistake was theirs and I don't want to wait in another line, after a while they make me speak to the cashier for returns and she tells me that the jacket is no longer available and she doesn't know when it will be back and that they have to give me a refund that will arrive in 3/5 working days. The clerk who made the mistake didn't even apologize once, he behaved with an air of arrogance, something I wouldn't have imagined from a...