Crossroads Trading — Local services in New York

I came into your store with intention to sell and buy today. I am in a fragile state of mind and thought retail therapy could cheer me up.

I added my name to the list immediately, walked around. My anxiety keeps me on my toes checking my spot in line so I kept walking over to check the screen to see my number in line. And when I thought I heard it again I ran to the front of the store but they were starting to take someone who came in after me. I was like oh I’m right here I am in the store I couldn’t hear you and explained I checked the screen. “We called your name twice.”

These ladies must have said my name a little higher than their regular voice because I only barely heard it once and I sprinted over (no lie) but it was too late…. I completely missed my spot by one second.

You know when your having some of the worst days? Simply going through a lot in life and someone kicks you when your down? This girl saw how sincerely upset I was and loved it. I said with sad eyes from crying throughout the hour, oh I’m right here! I wasn’t sure I just checked the screen.

Authority was important but she is not the manager, I confirmed. They didn’t even start to take the next person in line, she was only standing at the counter but insisted I can go to the end of the line. It felt like school days. I thought it was a prank. It wasn’t long after they called my name. Maybe 20 seconds? Maybe. It was a quiet day.

I stopped shopping around and sat down because it is now very apparent you can’t walk around and have your name on the list at this location. They are very strict. My mistake was coming to this one instead of my regular store.

After announcing all the names on the list that previously didn’t show up AGAIN before calling mine while I’m sitting there waiting and she knows. When it’s my turn I regretfully gave her my information and started to take my things out of the bag.

Not very nicely: “I’d prefer it if you didn’t take the items out of the bag.” - associate. I insisted I could as it is my personal bag and my personal items. Again, robotically repeated as if I am a child. “I took you next, didn’t I?” - some condescending thing the associate said to me. We didn’t go over any pricing just the total - she is extremely problematic as a front of store associate - her behavior toward me personally is very confusing. Why is it like this? Why so mean? Have a nice day to random customers but glaring at me because she had already called my name and I missed it. Talk about intense. The other NYC location doesn’t act like this, I can confirm from many experiences.

I am not putting any money into her paycheck so I put back the one item I found when I “couldn’t hear my name”. She also entered my phone number in wrong.

The last time I came here my experience wasn’t great but this was me being singled out. The girl was spitefully being overly nice to everyone else in front of me. Are you letting the right people run your business? Idk what her problem is but she’s bringing them to work.

This is something minor to some but as someone who worked retail for 10+ years, someone always remembers how your store makes people feel. This location is a bad representation. The security guard was the only kind assosciate. Only one with good vibes.

I am telling my friends to stay away from this location - who wants to risk getting treated very rudely no reason from a...

TLDR: Do not patronize this establishment - Incredibly rude staff, HORRIBLE experience. Poorly staffed, poorly managed. THE STORY: My friend and I stopped in on Sunday evening (admittedly close to closing time; it was 6:38pm). Over the course of 10 minutes, we managed to find and pick up a few items, and staff became increasingly urgent about customers joining the line at the register. We were looking at a rack directly in front of the register by 6:48pm. One of the staff members - a young woman with dark brunette hair - said we had to join the line. The request seemed odd, given that we were standing at the line, perhaps not in perfect single file, but clearly close enough to advance once the people in front of us checked out (no fewer than 4 people already waiting). The staff member then barked, “Stop touching items on the rack; I already told you twice!” It was 6:50pm. We were holding items for purchase, waiting to be checked out and looking at things on a nearby rack. When we made note of the fact that we were clearly in line and just might be interested in other things we were seeing (again, directly in front of the register), she pouted about wanting to be able to leave AT 7pm. I let her know that if she, an employee, expected to leave at 7, they should probably close the store at 6:30. This is standard practice. At that point, I had no desire to engage in a back-and-forth with a person who clearly did not want us to spend our money there, so we put our items down on the counter and left at exactly 6:53pm (as two additional patrons were walking INTO the store). It’s absurd that she felt comfortable interacting with customers in that way. She spoke to us - two fully grown adult women, clearly looking to purchase the items in our hands - like we were children. Two customers approached us as we left to note her lack of professionalism with us. And don’t think for a moment I didn’t notice that we were the only black people in there. I struggle to believe she would have spoken to other customers in that way. Unacceptable. (Note: another woman, a manager, I presume, followed us out to ask what happened; she seemed oblivious to how the brunette was speaking to us and said, “well, it’s been a long day.”...

I have been selling my previously loved clothing to secondhand clothing stores for several years now. When the Crossroads Trading on 13th Street in NYC opened, it quickly became my go-to destination to clean out my closet. The general manager there, Mallory, is fantastic. She remembers me as a seller when she was a buyer in training and each time I go there she greets me by my first name. The buyers there are always cordial, another reason I keep going back to this particular store. Christa, the floor manager, is another multi-talented, rising star. As a buyer she always provided me with a fair price. Thank you, Mallory, and the entire Crossroads Trading 13th Street team!

Follow up January 2025: I had a chance to return to my preferred destination for selling my previously loved clothing – the Crossroads on 13th Street in NYC – and again I wasn’t disappointed. I was so happy to run into my favorite buyer there, Dillon, who bought a ton of clothes from me. I know Dillon from when the store opened a few years ago; I think he really made that store in its earlier days because it seemed like he was the only buyer working there and was there all the time, whether on weekends or weekdays. Whether it’s vintage, high-end designer or just everyday streetwear, Dillon recognizes good merchandise because I think his fashion sense is impeccable. ...