Quad Cinema — Local services in New York

A cozy, sophisticated, beautifully designed space to see intelligent, quality films. It's in great neighborhood near most transportation. Tickets are affordable. Sound quality is excellent and balanced. Seats are comfortable. Bathrooms are clean. Accessibility is good for anyones mobility range. Hallway artwork respectfully honors special films. Lobby food and drink offerings are impressive.

Often overlooked is the lovely attached side cafe where you can lounge and have a drink or espresso.. access is open to the public, anyone can enjoy it without also having to pay for a film... it's a beautiful, suave, low key place to meet a friend, business partner, date, or take family that's visiting.

Minor downside is minimal.. they don't advertise well and you'll likely miss excellent and rare films that are rarely ever shown in a theater. I literally set a twice monthly calendar reminder to scan for current and upcoming shows to avoid this frustration.

And hardly worth a mention is some employees have that edgy, cool/disinterested attitude.. that seems to come with this particular job, which has a well established reputation and doesn't actually need to change. Why...

I went to the newly opened Quad last week. As I walked in there was no one at the ticket counter to sell me a ticket and no one at the concession stand to sell me a refreshment. I approached an employee who was walking around and he stated that everyone is on break. This employee stated that it was not his job to sell tickets or to work the concession stand but he relented and finally sold me a ticket. So this employee told another employee who was sitting down eating that it was not his job to work the concession stand. The employee sitting down told me to my face that she is on break and that I will have to wait until she is off her break before she will get my cup of Dr.Pepper and Popcorn. Have anyone ever heard of such a thing? A movie theatre that is open but cannot sell you a ticket or sell you a coke at the concession stand because everyone is on break! What makes this even funnier is that there were no customers around and yet these employees acted as if it was busy and they really needed their break. But this was the middle of the day and there were very...

Last Friday I forgot my wallet at the Quad. I returned to Quad within 30 mins and asked a staff member if they found a wallet in the theater I was in. The staff member was haunched over the counter, with no other customers waiting, scrolling through his phone. He said their staff didn't find anything but I could wait for the current screening to end so I can go in and look.

I didn't want to wait an hour so I wrote down where I sat and my contact info for them. The staff member said they will call me in 1 hour when the screening ends if they find my wallet.

1 hour later I check my phone and no calls. I thought for sure I had lost my wallet. Until midnight of that day when I get texts that they had found it. Which leads me to wonder:

1). My wallet is a bright blue color. Why didn't they see my wallet the first time they cleaned up? 2). When someone is panicked over the loss of a wallet, how can you be haunched over and scrolling through your phone the whole time? 3). If you said you will call in an hour - how is it good management to wait till...