CubeSmart Self Storage of Brooklyn — Local services in New York

My experience has been pretty great so far, my unit was the best price in the area, and I love that I can walk to it. I got a hand truck, and it's surprisingly easy to bring stuff to the unit from Park Slope.

One warning: when we went to move in, we brought a load of stuff with us, but when we arrived, the office door was locked and there was no one inside. There was a sign saying they'd return at 3pm (at the time it was around 1) and we panicked thinking we'd have to go all the way home with our stuff. We called the number, but it's the number for CubeSmart corporate "Customer Service" which was completely useless (and the service agent was actually really rude). Thankfully, a few minutes later the staff person came back and let us in and helped us get processed (which took about 15-20 minutes to sign the contract and have him show us the unit (which they are required to do) before we could bring our stuff in). He was really helpful and friendly. He mentioned that he was the only staff person there that day, and he's not allowed to leave the office unlocked if he's not there (which makes sense) and he had been showing another person to their unit... still doesn't explain why the sign said he'd be back in 2 hours? He said that he doesn't usually work at this location and he didn't know about that sign... The moral of this story is... if no one's there but it's during normal business hours, just wait a few minutes, someone will probably be back soon! Since getting signed up, getting back to my unit has been completely easy, and it's really helped with our organization to be able to store seasonal stuff there!

Another tip: we saved money by getting a unit that you need a rolling staircase to access, and I was worried that it might be annoying but it's really not an issue for our use (storing seasonal stuff, in boxes, no furniture). The ladder has always been available when we've needed it, is easy to maneuver, and feels very stable once it's...

I had a good experience here for a couple of years, but the smaller units that you have to access by ladder are basically impossible to reach into. The ladders aren't high enough and you have to maneuver awkwardly or (jump!) to get to your stuff in the back. I am 6' 1" so I don't know how a shorter person would even do it. In the fall, I was getting a couple of things out of mine and I slipped and fell, dislocating my shoulder, and injuring the other. I emailed asking if I could move my stuff to another unit, no reply. A couple of weeks later I found a voicemail that the regional manager had left, but then I called back, no reply. A few months later, I walked in, and asked about moving units. A young woman told me there were several larger units, on the ground, that were only $105-115 per month, and I was surprised as I though they were more like 150, and didn't want to increase my rent that much. I said great, she led me to see several rooms, we went back and forth and I finally decided on one, willing to increase my rent for the safety of access. Alas, I forgot my ID, so I said I would come back with my car and more stuff to load in, she says, great. A couple of hours later I come back with a loaded car, and ID, she starts to register me for the new room, and she flatly says, "you won't get the promotional rate, so it will be 150 for the room." What? I say, "well you didn't even mention that those were promotional rates." She says, "let me call my manager." Manager says, "correct, he will not get them." And that's that. I cancel the new room, she just says, "sorry about that," as though she did nothing wrong, and I leave, in the same predicament. I call the regional manager to explain this in a voicemail, no reply. Waste of day, waste of time, basically lied to my face about the rates...

My profession requires a storage facility. I've been in NYC for almost 5 years and have had experience with a few storage companies. I like CubeSmart for the following reasons:

Professionalism of staff. Numerous times I've come in and not once does it seem what I need from them is a burden. They are always helpful and they remember personal details about you.

Accepting packages. CubeSmart accepts packages sent to this address from UPS, FedEx, even USPS. Manhattan Mini doesn't do USPS so the fact they accept packages from any reputable delivery service is appreciated especially when I'm not cannot always select what company is doing the delivering.

Handling of packages. Once packages are delivered they dutifully log each one and then call you to notify you it's arrived. They even hold it for a few days if you can't make it immediately for some reason. You don't get dirty looks either if you come a few days afterwards but I try not to make this a habit. I find it's much safer to have the packages sent here than risk it being taken if it's left outside my apartment .

Facility. It's busy but never overwhelming. Always space for parking. Clean and well maintained. I do wish they were open a little later on Sunday but nothing major. There is always someone at the front desk unlike some other storage companies which took an hour break for lunch everyday with no one at the front desk!

Location. Easy location to get on/off the BQE.

I can't speak to the competitive rates because I've been here now almost 3 years but I did inquire about a rate jump within 6 months after I first came. They made no hassle and extended the initial rate for another 6 months. Doesn't hurt to call their office, they seem to be willing to...