CubeSmart Self Storage of the Bronx — Local services in New York

Edit: if you're going through any financial issues, if you're disabled and can't come in to make a payment, if you're a veteran in status limbo. If you're elderly, disabled, ever got sick or have chronic pain, never store here. Domestic violence in transition, save yourself the trouble. If you're already feeling robbed and taken advantage of by publicly traded companies, you will only receive mocking and disrespect here. You will be convinced that there are no consumer protections. You can reach out to consumer affairs and the attorney general and no one will help you. The district manager will not call you. Supreme Court wants $200 to help you. Destiny will make sure that she puts you in your place. You can rest assured.  How she was re -hired as the general manager as she claims is mind boggling.

Supposedly Thana does not work here anymore. That is so depressing. You can go to public storage, you can go anywhere else, or better yet, just throw your things away.  You will not get proper service here. You will be robbed and your things discarded. That is a promise.

Original:

Thana is the reason I would gladly give five stars. He is the only face I ever want to see at any cube smart facility. Professional, logical, helpful, thorough. A true problem solver. Please have him train others and the people on the customer service call line. I have to take away a star for the people who make it a contentious experience and are intentionally condescending. I've been seven years at this facility. Please retain the right people like Thana....

Rented a storage unit, no problem.. reserved the moving van for the next day at 9 am, no problem…went next day to pick up van, big problem. Staff on duty did not find any signs of reservation and stated that van was in a different location. Staff stated that there was nothing he can do and i would have to wait until the other staff member gets there but that he can’t do anything about it either so it was irrelevant. He began getting an attitude when questioned about the process, he got very disrespectful and started yelling.. And kept saying the conversation was irrelevant. I don’t think he knew the meaning of the word. The discussion was about the issue and inconvenience caused and I was calm about the situation. After telling him that if he didn’t calm down I was going to meet him at his level, he stated I was lucky he didn’t speak to me worse.. I told him if he did I would report him. he said all I can do is wait for coworker to get there at 10:30am (which I told him I understand that n know it wasn’t his fault)and see what can be done and if anything he will pick up the van from other location. I agreed to it. But he was still speaking to me very rudely. he stated that he will give me a call at that time.. It’s 8:47 pm.. they never called. Ended renting a UHAUL truck. Thank you cubesmart for you professionalism. Once month is over since it was already charged and paid for, will remove my items and go somewhere else…unruly costumer service ruins overall facility, no matter how clean...

I'm extremely disappointed. I was excited about the free truck rental until I learnt no commercial vehicles on the highway. I stay a distance away and within the fine print there is a certain time period and than a charge of $100 plus a hour. For the truck ,you have to have your own movers to move quickly but the time is limited to create a charge , so not Free. The staff on certain shifts are unprofessional in regards to answering the office phone to address customer concerns. I called numerous times on different days to get one question answered and I had to call the customer service number to get in contact with this location with no resolution. I eventually had to leave a message to finally get a call back days later. On my move out, I found rodent feces in my belongings and traps along with pistachios shells within my unit that I did not leave which would cause the rodent infestation. I end up throwing some things out because of the feces contamination. I wasn't notified of this issue within my unit at all. Than to make matters worse my unit increased in price from $109 to $125 for a 5×10unit. I gladly moved my things out and found a different storage provider to assist me better for a lower price and better...