CVS Pharmacy — Local services in New York

edited I added two more stars because the last two times I came, it was a much better experience. The staff seemed more organized. Can’t say the hold phone times got better and the one pharmacist that made me cry is still there but over all, it’s better.end of edit

I tried to call several times today to ask a question that would be a waste of time in person. I was put on hold 3 times. This review is mainly based on that experience. I was on hold 20, 30 and 40 mins. The first two times someone picked up and gave me good advice for my question. Hence the star. However the 3rd time I called and no one answered, I had to drive down. I witnessed a bike and car crash on the way. Anyway once here, it became fairly obvious that they seem understaffed and their is like 1-2 people that might be in the know to actually help you. The others are basically in training or clerks as hired hands that don’t know very much. The exchange I had with the pharmacist left me so upset I broke down crying in aisle 5. I finally figured out how to pay online which was no help from the pharmacist who told me to call a 1-800 number? I was like I’ve spent all day on the phone with CVS…. (BTW the App was the only way I could link a CC, and the website didn’t allow for Delivery and kept crashing)

You can understand perhaps why I’m upset.

When I went to the register finally with my bar code, the gun wouldn’t read my barcode. Even after they got my name right, it took 3-4 people looking for the order that had been filled not only 30 mins before.

I think this place needs some more help and better communication between it’s depts and seemingly “convenient” app features.

Oh and hey happy...

This has been the worst pharmacy experience I’ve had with CVS, both in terms of operations and customer service.

I was out of town and unable to pick up my prescriptions when they were originally filled. Before the 30-day expiration window, I called to have them refilled. I spoke with a woman who assured me that all three prescriptions would be processed. However, I never received a notification that they were ready, so I followed up.

When I called again, I was told the prescriptions were never filled and that I now needed to contact my provider for new ones. The technician I originally spoke with clearly failed to follow through on my request and took no responsibility for the oversight. She was also extremely rude on the call. She claimed there was no record of our conversation, but I have attached my call logs and text messages as proof that the call did occur.

Because of this pharmacy technican’s error, I now have to spend additional time and money to get new prescriptions—something that should have been resolved during my initial call.

As a pharmacist myself, I find this level of service unacceptable and disheartening. I’ve been a loyal CVS customer for years, even back when I lived in California. It’s disappointing, but I will now be taking my business elsewhere.

Save your time and effort, the people here are unreliable and you’ll waste time waiting for a callback for a prescription that probably...

Do NOT get your photos printed at this CVS. I placed an order online for same-day pickup, it went through the system and I got charged, but when I went to pick up the photos, they told me the machine had been down for weeks and I wouldn’t receive the photos.

Then when I asked for a refund for my order, the manager INSISTED that I didn’t get charged even though I literally brought the credit card statement showing I had. Not only did she refuse to refund me, she gave me the WORST ATTITUDE I’ve ever seen in customer service, acting like I was crazy for wanting my money back. What a...