Cypress Garden Center for Nursing and Rehabilitation — Local services in New York

In Oct. 2022, my aunt passed away. She had no children to help care for her, and her only remaining relatives that could assist were her niece and nephew. We relied on Cypress Garden Nursing and Rehabilitation Center to help provide the care she needed and to make what remained of her time as pleasant as possible. Though the staff were decent during our visits, issues arose when our aunt passed. Her wedding ring and a gold necklace went missing. We approached management with this issue. Cypress Garden Center denied having taken custody of her missing effects. This was, to say the least, upsetting. We provided multiple pieces of photographic evidence of my aunt wearing her jewelry while in their care as well as a custody manifest provided by the Flushing Hospital which showed the missing items had been entrusted to Cypress Garden's care. Cypress Garden responded with a 39 page "admissions form" they claimed our aunt had digitally signed, despite the fact that she was incapable of understanding the material in her advanced state and that her legally registered point of contact had not been present or notified to help her with the document. This form, they alleged, released Cypress Garden of all liability for lost or stolen items during a patient's stay. To this day it is unclear to us if the signature on the form is even our aunt's. We made multiple attempts to work with Cypress Garden management, CEO, and stakeholders to try and reclaim the missing heirlooms. They replied with a bad faith offer. When we tried to collaborate with them to find a more reasonable solution, they snubbed us and rescinded all offers. Losing a loved one is hard enough- no family should have to go through these types of struggles. If you are considering Cypress Garden Center for Nursing and Rehabilitation for your loved ones, be careful. Do not allow them to wound your family as...

My Dad was a patient at Cypress Garden. Unfortunately, this was the worst decision i ever made for him. For starters, one of the nurses was very rude, rough and unkind to him (Sherry)! I had to get them to remove her as his nurse. It is so sad to have people in this field of employment and they mistreat your love one's for whatever reason. I can say Martha and Donna (nurses)were very kind, very sympathetic and showed concern for not only my dad but all the patient on the floor.Thankfully, My dad was kept cleaned but he suffered badly at this facility. I do not believe he was given the pain medication and at times, was giving something other than what the doctor's prescribed. No matter how often, 7 days a week at anytime i would call, i was unable to reach anyone. If not for Martha calling me or, me not showing up when i did, I would not have known much of anything. My dad would call me all hours of the night in pain but when i was visiting, it seemed he was given the correct pain meds. Unfortunately, my dad passed away 4 days after being sent from the facility to the hospital. He was in Cypress Gardens for rehab. I wish i never sent him there. When they learned of my dad's passing i never receive a condolence call or, had anyone reach out to express there sympathy. The money stopped, so my father no longer mattered and that say a lot about what the facility represents. Anyone that has a love one at Cypress Gardens, or looking to place a love one there, do a research! Read the reviews and believe them!!! I would also suggest, do a close monitoring on your love one. The weekends, patients are uncared for and it's very, very, sad. I wish i could do it over. I would never had agreed for hm to go to this nursing facility. Now...

I don’t know about the good feedback but please I don’t recommend nobody this facility because they very rude to patient . My mom called at almost 7am and an CNA was speaking bad to the patient was next to my mom , the first month everything was supposedly fine but my mom was hiding it from me after I got her out of here because she was having dead tissues and never took her to the emergency department. The date my mom was having an appointment an nurse spoke rude to my mom that I wasn’t going with her that an Aide was going , one’s I got there an aide gave me the paper and ask me if I was her daughter I said yes , the supervisor even told me knowing I’m the daughter saying I wasn’t going that aide is going I didn’t reply to that cause I’m not wasting my time on rude people that they don’t have their life together. Even the administration convinced me for my mom to stay more days and cut her HHA services but finally that I am in my mom life and I support her with anything I got her out of here by her going to the emergency department with her surgeons and after there she be home cause I don’t trust no rehabilitations . Any rehab is like being in hell . My mom was even having depress like I never saw her crying , she fall down they didn’t care to pick her up . Ones I came in the rehabs the supervisor was acting nicely but I know she wasn’t cause I had gave so many complaints that they doesn’t do nothing , to change my mom they was taking hours and always turning of the light bottoms to call CNA and walkout without saying nothing !

Just remember people if you putting your elderly in rehab don’t...