Designer Revival — Local services in New York

Only giving them an extra star because I have been able to sell a few items here, but their customer service and management system needs a lot of improvement. When you drop of your items, you get an email with the prices they'll be listed for and if you have any issues with it, you're expected to call right away and let them know either to negotiate or to remove your items from being listed.

The most recent time I dropped off items, I didn't receive the email so I called in to follow up. They said it could take anywhere between 7-10 business days, so I let it go. I leave on vacation, come back, only to realize I never got the email, so I emailed requesting the pricing and received an email back with a few prices I really did not agree with. Unfortunately also included in that email was a quantity of 0 for the items, meaning that it had sold.

When I called about how upsetting this was, they explained that under contract that don't need a "sellers" approval to sell at this price. Despite not remembering having signed something that included this, the email with the prices they do send you DOES say to let them know if you're unhappy with the prices, which, if I had received the email as I should have after 7-10 days, I would have done. However, I never got that email and thus never had the chance, despite someone telling me I'd be getting it soon. I was extremely upset about my item being sold at a price I wasn't comfortable with, knowing how much I had paid and the condition it was in (polarized, included cleaning cloth, case, outer box and pamphlet), this was not something I am ok with and no longer feel like leaving my items there is a safe bet.

Additionally, when I went to pick up another item that hadn't sold (a pair of shoes), they threw out the box I had left, which, for reselling elsewhere, is super important. When I asked about it, I was asked "Oh, they didn't tell you? They probably threw it out." Nope, that's another thing they didn't tell me and now to sell them somewhere else will be significantly harder. Do not see myself coming back here...

I am honestly a bit shocked at this store's rudeness. I have been a regular customer for close to five years, stopping in once a week or so. Almost everyone in there would recognize me, and they know that I have spend a fair amount of money with them. In fact, one time, a charge didn't ring up properly, and I came back on my own so that they could charge my card, because I believe in honesty and integrity. I don't know if I can say the same for the store. This last last time I went in, they said that their point system wasn't working, though I knew I had points to use for money off. The woman was so rude- she didn't offer to take the points off until I told her I was frustrated and wouldn't take the dress. I also know this is the same person who rang me up the last two times I was there- in the past she had told me that I couldn't use the points for sale items, and that is fine, but she obviously knew that I wasn't lying about having points. This was not a sale item and was eligible for the money off. She insisted that I show her my rewards on my phone or email, though I can tell you that I have never gotten an email or text message from them. As somebody who works at a fairly high powered job, I don't miss or emails- my career would be over if I did. She said that she had to "protect the store." Really? If you want to protect the store, try not insulting your regular customers so they no longer spend money with you. I'm not sure whether this woman was one of the owners. If she was, you can be guaranteed that I will never spend another penny with them. If not, and she was simply a sales clerk, then I would appreciate speaking...

So I had made an order on 7/15/20 and didn't receive the bag until 7/31. I was sent the wrong bag the first time but with the right order slip which didn't make sense. I called the next day to let them know what happened and the lady I spoke with on the phone was very rude and did not want to help me whatsoever and said that I had to wait for Bonnie to return to work. I spoke with Bonnie who was helpful but promised overnight shipping for the mistake. They said I just had to ship back the wrong bag which I did right away. I was also charged for route shipping which I told them I did not add but when I received the tracking info it was shipped normal ground and not overnight which was upsetting but at that point I just wanted my $1000 bag that I bought for my fiancé for her birthday. Her birthday was on the 22nd so it had to be a late gift. When I received the bag it was in good shape overall other than the fact it was super dirty, and smelled like a goodwill. It had a lot of dirt and dust all over the bag and had to have it cleaned. Other than all the confusion, late arrival, and the promises broken, my fiancé was happy with the gift. For the price I paid for the condition of the bag and everything I had to deal with i could've paid a little more for a brand new one from LV themselves, so I suggest do your research first...