We went to this highly-rated restaurant on April 26thf or a highly-anticipated family meal. What a major disappointment! Unsavoury greeting, insensitive service, horrible food, watery drinks, rushed exit, .... I should have realized what a mistake this visit was going to be when the greeter made a face - instead of responding respectfully to our cheerful salutations. I had no idea pepperoni was not available for pizza at Italian restaurants. The pizza was raw and cold in the middle - very pasty in texture, with a bland taste. The prosciutto was just thrown over the top, more than likely to cover the sparse toppings on the nearly-inedible offering. This "prosciutto draping" occurred after the pizza was, initially, served with scant toppings covering the surface, with about a teaspoon of cold, wet, overly-cooked onions - very sloppily - placed in the centre of the pizza. The bottom was, slightly, warm and black-looking and tasted burnt. We, actually, got the prosciutto on the pizza because the seating (or head) waitress noticed the prosciutto was lacking from the final "mix" (at the first serving) and ordered the server to take the pizza back to "make it right". Thus we got some "slap and dab" to cover the actual mess the meal really was. The drinks, an additional insult to injury, were 7/8 ice. When asked if the soda drinks had free refills, the waitress gave a very curt, negative response. There were, probably, 2 tablespoons of carbonated beverage in each of the four ice-laden glasses. The ice redistributed the contents into a watery, flavourless liquid. We would have been better off to have drank plain water. Obviously, the waitress was not interested in positive customer service. We were barely finished before the bill arrived and the next customers were, literally, standing behind our seats to take our place - virtually pushing out down the stairs, which we and our table were so - conveniently - placed next to at the top of the stairwell. The table had not even been cleaned off yet! Note to self: Full house + profit does not equal courtesy or concern -particularly on a jam-packed (and heavily-raining) Friday evening This will be neither a go-to nor recommended dining establishment ever again. Too bad this dining establishment's reputation was so - utterly - quashed. How nice of them, though, to offer overly-cooked Nutella and icing sugar dessert pizza to children, upon our exit. Saving face? Not at all. We travelled a long way for nothing and less. One is too strong a rating for what we got in return for our money and efforts. Hopefully their other locations are better. 2nd Avenue was, definitely, less than 2nd best.