elysewalker — Local services in New York

I had a very poor experience purchasing from this store, specifically around returning unwanted items. I purchased an item at the end of October and it arrived a week later. After two weeks I tried to either return or exchange the item but was told that an exchange would be out of policy given the original purchase date. I said that this was not an item that I wanted and asked for any solutions to the situation but was essentially told to pound sand. Through persevering, I ultimately exchange the item (for one of greater value) but this experience left me not wishing to purchase from this company again. By contrast, I had a similar situation at Chanel and they were happy to exchange for an item of equal or higher value. I can only speculate that it’s the store’s poor management leads them to blindly follow policy as opposed to making commercial decisions that generate more earnings and keep...

Another “luxury boutique” with bad business practices. I ordered two items and only one was shipped. After about a week later, I emailed them to ask when the other item was shipping because that was the only reason I placed an order on their website. That is when I got a refund notification, and was told that the item was not in stock. I don’t understand why these places don’t notify you when an item is not in stock, and you have to contact them in order to get your money back. My money could be in a savings account...

Walked into the store and there were like 5 sales associates and not a single one thought to say hello to me or even look at me or in my direction. I never understand this type of behavior from people working in high end stores. Do I not look cool enough? Rich enough? After 10 minutes someone decided it was time to ask me what I was looking for. This type of vibe from sales associates is so unbelievably rude and...