Ferragamo — Local services in New York

Just try them on in store and buy online. Don't buy at the store. Plus, don't call them to ask questions because the salespeople have terrible phone manners.

In-store experience has always been fine. HOWEVER, there is no merit to making in-store purchases because in-store returns are due in 7 days whereas online purchases from the Ferragamo website are due in 30 days. And I recently learned that online purchases also are easy to get price-readjusted should the products you bought subsequently go on sale. What a bizarre policy by Ferragamo.

When I inquired about the above readjustment by calling the store directly, the staff was rude (e.g., didn't really bother to end the call with "is there anything else I can help you with" or adding "please" when asking you to hold and just giving off of a lot of "what do u want" vibe). Not sure why they sounded so annoyed from the outset, (I'm just making an inquiry, why are you so mad at me?!) which was upsetting given the good in-store experience I've had over the years.

I've always loved Ferragamo and during my last visit, I bought quite a lot of items totaling a couple of thousand dollars. Well the joke is on me for expecting some decent customer service / basic manners on the phone. It's really not about a couple of hundred dollars that I can't get readjusted but the attitude and the total lack of decency by the staff that really throw me off.

Won't be buying Ferragamo again for sure.

My two cents is that: if you choose to buy Ferragamo, there is no reason to buy the stuff in store here. Just try them on in store but buy online. And do not call the 5th ave store to ask questions about your in-store purchase because the staff are...

I went early Saturday 2-11-23. The sales staff was kind, attentive, and helpful, but the restrictions placed on them by whatever ridiculous processes are put in place at Ferragamo's NYC flagship are RIDICULOUS.

First, there's the absence of an actual paper business card for salepeople. It's all QR coding and ridiculously excessive in it's use of devices.

Second, there's all this scanning of QR code BS to make a purchase and further requests for information one should not have to give to complete a purchase. Ultimately, after repeated tries to comply, I told my salesperson what we were doing was no way to do business over the purchase of an expensive, luxury pair of shoes. He conceded and took my information manually. Third, the shoes had to be ordered. When he returned my proof of purchase, it had nothing detailing what I bought and no promise that he located them. When I mentioned this, he said he would call the other stores to locate. Also the detailed address I wrote down and provided wasn't complete. Last, when I asked him to email confirmation that he placed the order, he couldn't due to my answering 'No' when I opted out of marketing emails. Then when I asked him to call me he said he couldn't do that either because I chose not to be communicated with regarding marketing. Finally when I asked it I could call him, he said I could do that. LUCKY ME!! ....The following day when I did call I was told by the "autoanswer" the store was closed when, in fact, it was well within business hours.

If these shoes get delivered it will be a miracle.

I strongly agree people should shop at the store, but the asinine systems for purchase ruin the whole experience....

Salvatore Ferragamo stole my money

I have visited Salvatore Ferragamo store in Woodbury, NY on the Thanksgiving weekend, November 28th, 2021. I would buy a necktie for my finance's birthday gift. The necktie was $141.64. For the payment, I gave a $100 gift card and $101.75 in cash for a rest of payment $41.62. The change would be $60.11. However, the cashier gave me only $0.11. So I asked $60. She said she had mistakenly entered the cash she received as $41.75 into the POS machine, and she couldn't control the problem. A manager who named Ovet Mendoza came and he voided everything and tried to restart the payment. And an issue occurred that the gift card couldn't get the money back since all amount in the card has been used. The gift card has been closed. The manager kept saying the money would put it back in 48 hours. After 2 days, I called to a number on the back of gift card. The representative said the amount would never come in the card because the gift card has already been closed. I called to the manager after, he said he reported this issue to the corporate office accounting team and there was nothing he could do. It's already been over a month, and I didn't hear anything from Salvatore Ferragamo. After that, even if I contact the manager, he keeps avoiding contact. I didn't hear any update so far. I cannot understand why I still didn't get my money back. It's all about the Ferragamo store's fault. Why do I have to get suffered? Very disappointed...