Glamvie — Local services in New York

I usually don’t leave negative reviews, and I honestly feel bad doing so now, especially because the salon owner, Vita, was incredibly kind and responsive throughout this experience. She did her best to make things right and refunded most of the money I paid. However, I feel that curly-haired clients should be warned before booking with Monique, who was recommended to me as a curl specialist.

After a bad curly cut from another salon left one side of my hair noticeably shorter, I waited almost a year for it to grow out. When I was ready to fix it, I called this salon and asked specifically for someone experienced with curly hair. I was directed to Monique, and I made a consultation appointment with her first. I showed her the uneven layers and asked if she could fix it or if I should continue growing it out. She assured me that she could fix it, so I trusted her and booked the haircut.

At the appointment, I reminded her again about the uneven side, and she acknowledged it. But once she started cutting, she didn’t section my hair or pull the front pieces forward to check for evenness—basic steps anyone who specializes in curly hair should take. I even mentioned that one side looked longer, and she responded vaguely that it was possible. I was surprised by how careless the process felt, especially after how much time and care I had put into both consultations.

After the cut, she had me wash and diffuse my hair by flipping my head upside down, which is not ideal for short curly hair unless you want an afro. That’s exactly what I ended up with. When she noticed a curl hanging differently, she was about to cut it. I asked if I could go home, style my hair as I normally do, and return if I found any pieces that were off. She suggested cutting it on the spot to save me a trip. I explained that I didn’t style my hair this way and preferred to wait—but she cut it anyway.

The result of my haircut was that my hair became completely unmanageable. I called the salon and spoke with Vita, who was incredibly understanding and apologized multiple times. She offered to have someone else fix my hair in a month or two, but I couldn’t bring myself to return. Even two months later, the pieces that were cut would still be too short to correct, and I’ll likely have to wait another four to six months before I can consider another cut.

I messaged Vita on Instagram to let her know how disappointed I was, and she was very sweet and empathetic. She told me I shouldn't have to pay for something I didn't like, and that she wished she could make my hair grow faster. She mentioned that it was the first time she was hearing this kind of feedback about Monique, though I had seen a few other negative reviews online myself.

She refunded me most of what I paid, which I truly appreciate. But a few days later, I saw a post on their Instagram promoting Monique as a curly hair expert, which felt like a slap in the face—not just to me, but to other clients who may have had similar experiences. At first, I thought maybe it was just an attempt to support her stylist after a difficult situation—I even messaged Vita saying I admired her support for her team—but later, it didn’t sit right with me.

Vita was truly kind throughout all of this, and I even apologized to her for how emotional I was. I don’t enjoy writing reviews like this, but I feel a responsibility to warn other curly-haired clients. Monique is a very nice and friendly person, but she was extremely careless and left me with a haircut that is worse than when I walked in—and completely unmanageable.

I hope this helps someone else avoid the...

One of the best salon's I have ever been to. The decor is trendy and modern, but it still feels cozy and there is no cheesy decorations. It's done very tastefully. There are couches everywhere, there is a bar are in the front with different make up, perfume and cosmetic products. It's the type of salon you don't want to leave. It is also very clean, the shampoo area is comfortable. Everyone in the salon is friendly, appears to be happy and most importantly everyone gets along. All the stylists, staff help each other out and smile, talk, they all appear that they are friends. I love coming to places like this because the working relationships, the attitudes of people who work in service industries really translates to the environment. There is a positive, welcoming and warm vibe. Nothing feels fake! I had my hair done by Sanela, and I can not say enough of good things about her. She's not only gorgeous but such a professional who really understand and loves her work. She listened to me and instantly understood what I wanted. Sanela did absolutely gorgeous job on my hair, everything she did was done with a thought of keeping hair healthy, but also giving it the look that I wanted. One of the first time when I leave a salon with hair feeling healthier, more vibrant, softer and shinier. Her technique is great, she really blends color, highlites, bayalage well. She also understood how paranoid I'm about cutting my hair. Sanela gave me a trim that created fresh ends without chopping too much off (which is what usually happens). I highly highly recommend. As I spend a while there, I saw other stylist Rosa, Elena who were also so great and did a beautiful job on other clients. I'm very impressed...

I went to this salon the day before my wedding to get a French Manicure with a silk wrap. I was fine with starting late, because I didn't think it would take two hours to do. I was fine with putting on tips when I found out my nails were too short for the silk wrap and to be honest, the nail tech was a nice woman. However, she cut me three times on three fingers with the nail file and swore that I didn't have a cut (despite me bleeding). She did nothing about the blood and continued to file at my skin (going over the cuts multiple times) and went ahead with the process. When I tried to verbalize that I was cut and ask if it were sanitary to continue, I was brushed off. I've never had tips put on and have it last two hours and still not have the polish completely dry (although I will own up that I felt that the polish was dried and left as the tech left for the day and left me under a weak dryer). The next day (my wedding day), my nails needed to be fixed because the paint was chipping already. My hairstylist had to redo the nails and found that one of the tips was already breaking. By the end of the night, one tip broke off on the left hand and another was starting to break on the right. On my right middle finger, the tip which was breaking was actually breaking my real nail underneath. My wedding planner and her assistant had to cut the tips down as much as possible while trying to leave me with as much of my real nails. My wedding planner said she believed that the tips were not sealed properly and looked as if it was water damaged. My hairstylist, was so appalled by the job that was done and urged that I...