Grand Jewelry Pawn Shop — Local services in New York

Took an engagement ring in a couple months ago to get re-sized. Was told it would take a week and it took almost four weeks because they had a hard time finding someone to do the work. No problem. Picked up and paid for the re-size.

Fast-forward a couple months and the re-sizing broke right at the cut (it had never been modified before). I took it back in twice, as no one was there during their posted hours on their door. The owner asked if it was because my partner had gained weight, then denied the repair as "wear and tear". He was very polite as I denied giving him any more money and left.

So if you are looking for a jewler that doesn't do his own re-sizings, won't guarantee the work he sub-contracts it to, doesn't keep his own hours and fat-shames women, I can't recommend it more highly.

Reply to Owner's Response: You never asked for proof when I was there, which I would have provided. I have a photo of the exact ring I brought back to you and a receipt. Is your immediate assumption that a customer that says they had work there is lying?

You also did not address or apologize for your comments to my wife which I hope you can see is the bigger issue.

If you want to rectify you can offer me a refund &...

Overall experience with Artie was excellent. He's very friendly & knowledgeable. He gave us the 101 on diamonds which we very much appreciated. He really took the time to explain EVERY detail. After a few minutes on the phone with him, my fiancé knew he's our guy. Now.. For my ring....My ring is GORGEOUS!! Pictures don't do it justice and they turned my dream ring into a reality. I don't think I've ever gotten so much attention if it weren't for my ring. I get so MANY compliments. =) I have friends who have "upgraded their ring" and I wouldn't change a thing! I LOVE LOVE LOVEEE my ring. So if you're looking for a jeweler, Artie is your guy! If he doesn't have it in his showcase, show him a picture and he'll...

Wanted to sell two Cartier bracelets. They gave me the run around for 3 days (requesting receipts, authentication papers etc) just to give me an offer worth 20% of the price. The offer is not the problem but the fact that they knew they wouldn’t be able to afford it and had me collect proof and come in the store twice for nothing was unnecessary. They suggested I leave it with them to get evaluated then come back - which is typical of scammers. I’ve never had to leave anything at a store to get evaluated. I would stay far away from them. You’re better off selling with The Real Real which isn’t saying much. However, I’ve already gotten a better offer from a shop in the city willing to pay me 80%...