Boost Mobile — Local services in New York

I went to upgrade my phone and found a model online that was good enough at a price that was good enough. But rather than wait for it to come in the mail I opted to get the phone in person. In store I found the phone I wanted at the same price as on line, about $100 plus tax.

However I was also told that in store it amounts to about $162 because of "activation fee" and taxes. (Let's ignore that somehow ~$135 dollars amounts to $162 in taxes) I was more than willing to activate it myself, as I have done it in the past and activating these phones is so easy BOOSTS ON WEBSITE HAS A BANNER EXPLAINING THE THREE EASY STEPS TO IT.

If this were a service they provide for people who don't feel comfortable doing it themselves that would be one thing, but it was mandatory. Because I didn't agree to pay an extra 50-60 dollars for them to do something I could do at home, I couldn't pick up the phone there. It's like ordering a slice of pizza, being told "Oh, the price is 66% higher because of the anchovies, and if you don't want anchovies on the slice, we can't sell it to you."

To be clear: this one star is not for the service reps at the store. They were following a company policy.

The one star is for whoever made that policy. It's for the guy in the boardroom who probably makes 12 times what the service reps do to come up with policies to actively inconvenience people and then charge them money to alleviate it. If you want to charge me more for expedited or improved service? Sure. Don't arbitrability make service worse so you can then...

They say they close at 8, went at 7:30 and they were closed. I've had that experience with them a few times.

Went in a few weeks ago to buy a new phone since I'm due for an upgrade. Spent an hour waiting in line and talking to the guy about my options. He talks me into spending a little more then I normally do and buying the new Samsung. After weighing my options for a while and thinking it through I finally agree to buy the top model to which his reply is "we don't have it in" I ask "when does it come in" he says "they aren't getting it in that store" he sends me to another Boost dealer about a mile away. I walk in and ask the guy about the phone, by this point my heart is set on it and I just want to get it over with. He tries to charge me close to double the price I was given in the first store for the phone that I wanted and kept pushing me to buy a different model with less memory and speed for even more money. I got so fed up with the whole experience I wound up ordering my phone through Boosts website. Had to wait a week but it came and I love it.

I will say I've been going to them for years and if you want to get an inexpensive plan and phone like an LG they're great. They're quick and even give you some great deals and free extras like phone cases. If I didn't switch to the new Samsung and stuck with LG this would be a...

My phone service is being transferred to Boost and i needed a new phone. Walked in and was greeted by an employee who was eating. I asked about the transfer and was told "i dont know anything about that". ok. Asked if i could purchase a new phone today in store and transfer my account. was told "youll have to call Boost, we cant keep your old number Expressed that i did not have phone (which is why im here to purchase one) and asked if i could perhaps borrow a phone to call boost so i can confirm how to transfer account. Was replied too with a no and a shrug.

Really awesome Boost....excited to join...