I had a monthly membership in this parking lot, and as of the new year, I decided not to park my car again. I noticed that there was a big scratch and damage on the front of my car.When we went to the park to question where this damage came from, they did not accept the mistake.I asked them to keep an incident report and look at the camera records, they refused and said they did not have the authority.I called their headquarters and explained the situation, and they said that this report should be kept by the park manager.No process was initiated and the necessary action was not taken. Imagine what kind of invoice I will receive for the BMW 2024 5x.And I will pay this bill out of pocket, and at the same time, the value of my 4th month old car will decrease.I pay $600 to the garage to prevent anything from happening to my car on the street, and now my car has $2000-3000 worth of damage. Do not park your car in...
   Read moreSCAM. When you arrive at the gate the automated machine directs you to press the button and take the 2 tickets to go in, so that’s what I did. After I took the tickets and pulled in the guy asked for my reservation which was booked on SpotHero and told me where to park after reviewing it and took one of my two tickets. Obviously, acknowledging that I had both a paper ticket and mobile and said nothing other then “you’re all set, see you later”. When we arrived back at the lot I provided the guy my paper ticket and showed him my barcode to scan. He continued to tell me my mobile pass was no good and that I had to pay again to get my car back because I took a ticket when I arrived. I witnessed this happen to me and the 5 other groups of people that arrived at the same time to pick up their cars. Instead of $40 to park for 3 hours...
   Read moreDO NOT USE THIS GARAGE IF YOU ARE AN ICON CUSTOMER AT ANOTHER GARAGE. They are not participating in the Icon Rewards program. You will be charged the maximum rate. Nothing posted about this anywhere, mind you, just a nice bait and switch when they ring up the bill. Honestly, they should just take down...
   Read more