Imagine Swimming TriBeCa Flagship — Local services in New York

NOT GOOD FOR ADULT LAP SWIM Crown Heights location Their membership is $124, they offer a discounted rate but you have to be well below the poverty level. I am so frustrated with Swim Imagine, their facility in CH is beautiful, and since the membership is a small fortune I asked a lot of questions up front, I wanted to know all the details. They lap swim hours are very limited, less than a couple hours each evening, and in the morning, which most working people cannot attend. They failed to mention that the children's swim team practices would coincide with adult lap swim when school started. All of a sudden, the lanes became limited and extremely crowded, 3 or more to a lane. Not only were the children having practicem but the facility fills up with their spectator parents. Whom are allowed to film movies of the pool on the their phones, which, personally made me uncomfortable. The parents are also in the locker room, spreading out towels and taking up room to accommodate their children, but at the cost of members having enough space to change clothes. I complained to the manager about all of this, and he blamed the folks that operate the building saying, "yeah they don't do a good job communicating this stuff to the public before they sign up". Which is BS because I spoke to his employees about the membership, not the building operators. I was told all sorts of inconsistent information about the membership, like the $50 fee on top of the $124/month is an annual fee, another employee told me it's a one time fee. This pool club doesn't prioritize adult lap swim members at all, it might be good for kids, but I cancelled my membership as the very limited hours were ruined by the swim team's schedule. I am disappointed, dissatisfied, and feel like I...

High turnover rate for instructors means inconsistent teaching methods and time wasted building trust. In the 1.5 years that my son has been going there, he has had 6 different teachers (not to mention countless subs.) This may not have much impact on older students, but for young kids this constant degree of changing is a major disruption. There was about a 6 month period where he had 4 different teachers, which basically rendered the time and money spent useless. Given that classes are about $50/each, this is not an insignificant issue. While there are some amazing teachers, we've also had some pretty poor ones. Although I like their system (continuous classes, small group sizes, etc), consistency is key. Without it, it's not worth the price. Also, on site coordinators need better communication skills- we've tried expressing our concerns to the on-site coordinator, but were basically dismissed. Those on deck should be better equipped to receive feedback and discuss concerns...

We had a horrible experience with Imagine swimming. We signed up for the summer intensive and every day both of our kids had a different teacher. They were so confused by the end of the week their skills actually worsened. I called them many times, very frustrated, and received a lot of empty promises about refunds. It was the last straw on Friday, when my 6 year old was struggling to swim the length of the pool, and the instructor didn’t notice because she was busy eating a bagel, in the pool. And this was the very beginning of the class, with students she didn’t know, and she wasn’t paying attention. I almost jumped into the pool in my...