Citi Headquarters — Local services in New York

whom it may concern

Dave Stewart/ Troy Stewart /Milton Stewart estate

We would like to lodge a formal complaint against CITIBANK and they way they have dealt with the Savings account of Milton Theodore Stewart.

We have been trying to arrange for my brother Troy Stewart to receive his inheritance for 6 years now - however it seems that we get stalled at every level with a new request for a new document. I have sent many documents which now seem unnecessary and to obtain them each time I have had unnecessary trips to get these officially recognised. A while ago when we first were in conversation with Citibank a person that we were in contact with had just asked us where we would like the cheque for the balance on the account to be sent - without any documents being asked for ? Now we have spent months producing documents and are still not further forward.

Myrna K Haglund seemed to be helping but each time we provide a document then another one is needed - what is going on ? Also it seems each time we try to make contact- we have to wait for an answer and often each answer gives us another question to ask and so it goes on and on just wasting time it seems

Our calls go unanswered and now our emails too. It actually seems like CITIBANK do not want to give Troy his money

We have now not heard from anyone at Citibank in over 2 weeks despite us sending yet again more documentation that was asked for ??? What is going on ???? How can you just stop communicating with people that you have been dealing with for over a year now on a weekly basis ???

We were sent to the IRS to ask them for certain documents and yet the IRS are asking us why are we going to them ! In fact they are now asking us questions and we have no idea - we do not live in the States and never have. We only have Myrna to rely on as this is the only person we have had contact with in regards to the late Milton Stewart's estate - this was who told us that Milton put Troy as his beneficiary however we have never seen proof of this ? And when we ask for the document we get no answer. How do we know this to be true ? As far as we were aware in the family our father Milton had added Junior Stewart and Troy Stewart but there is now no mention of this ?

We have been trying to make contact but there is no answer to emails or phone calls . So what do we do now?

The documents we have supplied are listed here plus we have attached the last ones here 👎 Power of attorney from Troy to Dave Stewart Many apostilles as requested Letter from the executors of the will

There is no tax to be paid as his tax was up to date and he has not other assets in the US - we have sent proof of this to you . Troy will also be gifting an amount to Dave Stewart once he receives his inheritance payment.

We really are stuck as to what they next step can be if you have stopped communicating with us - as far as I can see the only way to get any movement is to go public with this issue so hopefully someone picks up on it and finally we can resolve the long outstanding matter.

Nowhere at any point have we been told why things are taking so long...

Horrible Customer Service & Inconsistent Information – Avoid Citi Bank!

If I could give zero stars, I would. My experience with Citi Bank has been nothing short of frustrating and disappointing.

I applied for a secured credit card and was approved. I set up my account and actively used my card to pay bills. However, when I tried to add my card to Apple Pay, I was blocked due to a verification issue. Understandable for security reasons, but what followed was an absolute nightmare.

First, I called Citi Bank and was asked to verify my identity. I couldn’t remember my security word, so the representative asked if they could send a code to a different number. I provided my best friend’s number, only to be told they couldn’t use it because it wasn’t in my name. The irony? They were the ones who asked for an alternate number in the first place! When I pointed this out, the rep became dismissive and told me the only way to verify my identity was from my workplace, where they would have to call me.

Fast forward to February 11 at 3 AM, I call Citi Bank again to finally complete the verification, and it only got worse. The first representative, Sophie, went through the process, and when I finally provided the correct security word, she told me I had exhausted all my options. How?! I followed the instructions from the last rep, and now I’m being told something completely different. To make matters worse, Sophie was sarcastic and dismissive throughout the call.

Frustrated, I asked for a supervisor and was transferred to Kim at 3:13 AM. She also went through the verification process, only to tell me they couldn’t use my work number, even though that was the original instruction given by another rep! When I asked why they couldn’t just use my personal number, the only solution she gave me was to wait 7-10 business days for a letter in the mail, which they refused to expedite.

The lack of consistency, the misinformation, and the rude customer service are unacceptable. Every representative gave me different answers, and none of them could clearly explain why they couldn’t proceed with the verification. As a new customer, this has been an awful first impression, and if I had known Citi Bank treats customers this poorly, I would have never wasted my time opening a credit card with them.

I DO NOT recommend banking with Citi. If you’re looking for a reliable bank that values its customers, do yourself a favor and go with Bank of America or Chase instead. Worst banking...

Citibank Travel Portal Pulled a Bait-and-Switch — Then Tried to Blame the Hotel

I booked a five-night stay at the Holiday Inn Express Seoul Hongdae through the Citibank travel portal, checking in on May 29, 2025, and checking out June 3, 2025. The reservation (Booking ID ending in 8526) was made on May 28. I paid $1,044.85 out of pocket and used a $100 Citi travel credit, making the total cost to me $1,144.85.

I used Citi’s travel portal because it offered 10x ThankYou Points on hotel bookings. What I didn’t expect was to be misled with a bait-and-switch: the room I received was absolutely not the one shown when I booked. It was a basic, downgraded room that looked nothing like the photos or description.

This was supposed to be a memorable and special part of my trip — a way to relax and enjoy myself before undergoing a major spinal surgery. I booked what I believed would be a higher-end room based on Citi’s listing. Instead, I got a mediocre room at best — one I never would’ve chosen if the listing had accurately reflected what I’d actually receive.

When I contacted Citibank, they acknowledged in writing that there was a “discrepancy” and that the room “did not align with [my] expectations.” They apologized for the “inconvenience and disappointment.” So we’re not talking about a customer misunderstanding — Citi admitted the issue.

But instead of fixing it, they later tried to pass the blame to Holiday Inn, despite being the ones who host the misleading listings, process the payments, and encourage cardholders to use their travel portal for bonus rewards.

Their “solution”? A token offer of 20,897 ThankYou points — which only cost Citi about $84 to $104 in real value. That’s insulting, especially after an international trip where I overpaid based on bad information.

I asked for 100,000 points — not a full refund, just fair compensation. That costs Citi about $400 to $500 — reasonable, considering I could have booked a similar room in the same neighborhood for half the price. My offer didn’t make me whole, but at least it acknowledged that I didn’t get what I paid for. Citi refused.

If you’re thinking about booking through the Citi Travel Portal, don’t. The listings are misleading, the accountability is nonexistent, and even when they admit fault, their response is weak and dismissive. Use a platform that stands behind what it sells — because Citi clearly doesn’t. Externally dishonest company, advise you avoid...