I went in with my daughter and had a terrible experience. The young man behind the counter never once made us feel welcomed, we didn’t get a hi, hello, or how are you, made it very clear he didn’t want to be there sighing and sucking his teeth. This place lacks some customer service, I think you guys should hire new employees with customer service experience because what I experienced was not what I...
Read moreI ORDERED CROCS AT THE STORE IN STATEN ISLAND, NY TO HAVE THEM SHIPPED TO MY HOUSE SINCE THEY DIDN'T HAVE DAUGHTER’S SIZE. IT SAID DELIVERED BY FEDEX, BUT I NEVER RECEIVED THE ITEM. CALLED JOURNEYS STORE AND THEIR CUSTOMER SERVICE REFUSED TO SHIP ME A NEW ITEM OR REFUND ME MY MONEY. I WILL NEVER BUY FROM JOURNEYS AGAIN. ONE STAR IS EVEN TOO MUCH IF I COULD THEY WOULD...
Read moreI had an amazing experience at this Journeys location. During a very hectic holiday weekend I got assistance from Alex. She personally assisted me with a transaction that wasn’t even completed in the store. Alex and all of the staff were so helpful and friendly. Haven’t received amazing service like that...
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