MANGO — Local services in New York

With a pain in my heat I’m leaving a 2 star review to this location. Yes, sometimes 1 bad experience can be damaging for the experience as a whole… I’ve been visiting this store several times. Primarily just for the pick ups. Today was the only time I had to do my first return that was for the product called Shell bead necklace. This item cost me 15$ (on sale) - just so you know. When I did a pick up and brought the package home I realized that from all 6 items I purchased I only don’t like this one. It has a cheap plastic material that goes around the neck (which I thought would be some sort of fabric like other necklaces have) and it was tightly attached to the hard paper with tiny plastic holders. When I cut those tiny holders off to remove the necklace from the paper I realized that this strip that supposed to go around my neck is folded at the exact points where it was attached with holders and it’s not unfolding. If that was any kind of other material but plastic it probably wouldn’t happened. Obviously, it was an item that can not be used because it just had those permanent bends on both sides. I returned it to the store today around 11:30am and the tall lady with black hair was suspicious about my return pointing her finger at the packaging saying that those plastic holders were removed. I explained to her that of course they are removed because how else I’d know that the stripe has defects unless I remove the holders that are attached to the hard paper tightly and literally caused the defect. I took a package and showed her that it’s absolutely impossible to know in advance that there is a defect. She said: “mmhmm” and then add that as an exception (!) they will accept the return… And this just made me mad! You’re selling the defect product, that I’m returning for an obvious reason, which is the only item I’m returning among all 6 other items I purchased with that order and you think I’m trying to fool you just to get back 15$? … this is just a ridiculous assumption and luck of professionalism. I want to point at the fact that the item itself was not worn or damaged, it was returned in the original packaging and the only reason why they didn’t want to take it back but did an “exception” is because I cut off the tiniest plastic holders that can be EASILY put back at the store …

This is just sad that because of the incompetence of 1 employee the whole store gets 2 starts. I will say that every time I’d come to this store Ive been always treated with respect, kindness and care....

During my recent visit to the bustling streets of New York City, I took a moment to explore some items at a store that I’ve grown quite fond of over the years. As someone who hails from Europe and now resides in the U.S., I have always appreciated the exceptional quality and reasonable prices offered by this brand.

On this particular occasion, I felt compelled to express my gratitude towards the employees who truly went above and beyond to ensure my experience was memorable. I have not visited store once, but twice. First shoutout goes for a very professional charming man who works on men’s department, I believe his name is Juan (or it may be Jose, I’m not really sure about the name..but you’ll know him, very handsome man with an Spanish accent), who was so nice and very helpful. Not being only kind and professional, he was very sweet too while making every single customer feel the same. Another standout was a remarkable young lady named Gabby; her helpfulness, professionalism, and genuine kindness made a lasting impression on me. Her enthusiasm and dedication were evident, and it was clear that she truly cared about providing excellent service.

Her colleagues also made the shopping experience enjoyable, contributing to the positive atmosphere of the store. As I was leaving, I took the opportunity to share my heartfelt appreciation with the manager, acknowledging the fantastic teamwork and customer service I had encountered.

It’s rare to find brands that genuinely value both their customers and employees, but Mango certainly does. I left feeling inspired and hopeful that more companies would follow this exemplary example. Keep up the great work...

Needed a last-minute pair of heels and found a pair online for sale, listing that the store had availability. When I could only find a similar pair and not that exact one, I showed the store associate the item with the reference number and she led me to the same section downstairs I was at. Short on time, I purchased the similar looking pair anyways despite it being twice the price of the pair I was looking at on Mango.com. When I asked the associate at the register about the difference, she said they didn’t carry anything on sale—all their sale items were shipped out to the warehouse. That’s totally reasonable, but why wasn’t the memo given to the associate or listed on the site? I would’ve just gone to Saks down the street if I knew I had to pay full price for Mango.

After purchasing the $80 heels with not a single strand of real leather in them, I asked them for another dust bag as I like to keep my shoes in them separate rather than throwing them in one together. She said it was only one per pair and offered the paper bag. Again, not a terrible offense, but is corporate so stingy that the employees are reluctant to give one additional dust bag upon request? I’ve been a Mango customer for over 5 years, but I’ll be opting for other storefronts when it comes to in-person last-minute purchases.

Visited on May...