Met Fresh of Bed-Stuy — Local services in New York

I often stop at this supermarket because it is close to my job. Yesterday I stopped by and spent $140 on 2 bags of groceries, upon reaching home, I realized I was double charged for a box of penne pasta and overcharged for two packs of tuna. The tuna was $1.99 and I was charged $3.99 each. This is not the first time I was overcharged, but I usually catch the mistake at the register. I called and the person who answered the phone (mentioning her name is not necessary because she was NOT the problem) told me to return with my receipt for a price adjustment and a refund on the pasta. I let her know I lived far and would return after work tomorrow. When I arrived today, a polite cashier asked the manager for help solving my problem. The very rude manager yelled across the supermarket asking what my issue was. He proceeded to ask me where the products were. I explained that I was only asked to return with the receipt. He went back and forth with me about how he was not processing a refund without receiving the product, again, I was not looking for a refund on the tuna, I was expecting a price adjustment and did not have the extra box of penne that I was charged for. The young lady who answered the phone, and was present today, explained that the manager on duty yesterday was aware of the issue and said that I only needed to bring in the receipt. After a nasty exchange, he finally adjusted the price and returned the money to me. The manager was rude and disrespectful. He kept saying that he was doing me a favor and he did not have to help me. A simple mistake on their part turned into a big issue. All the manager had to do was apologize for the mistake and give back the money. The customer service he demonstrated was atrocious. That is not how anyone should be spoken to or treated in a place where they spend their hard-earned money. Please be sure to pay attention at the register and check your receipts when shopping at this...

I would like to take a moment to commend Omar and Jerry for their exceptional leadership and dedication. They are both invaluable assets to this store, and their professionalism and commitment to customer satisfaction truly set them apart.

Jerry has consistently demonstrated remarkable organizational skills and an ability to handle even the most challenging situations with grace. Their strong work ethic ensures that everything runs smoothly, from stock management to ensuring that customers are always treated with the utmost respect. They have an incredible attention to detail and always go the extra mile to ensure that shelves are fully stocked and displays are welcoming. It’s clear that they take pride in maintaining a clean, organized store, and that effort doesn’t go unnoticed by both customers and staff.

Omar, on the other hand, brings an unmatched level of energy and positivity to the store. They have a natural talent for motivating the team, creating a cooperative atmosphere where everyone feels valued and encouraged. Omar excels in customer service, always greeting shoppers with a smile and taking the time to address any concerns with patience and understanding. Their proactive approach in resolving issues ensures that every customer leaves happy, making the shopping experience more enjoyable for all.

Together, Jerry and Omar complement each other perfectly, creating a fantastic, efficient, and friendly store environment. Their leadership not only improves day-to-day operations but also fosters a strong sense of teamwork and morale among the staff. It’s evident that they both have a deep commitment to excellence and a genuine care for both their team...

Clean, usually well stocked, seemed off to a good start when they first opened, a welcome improvement to the bleak neighborhood grocery store options.

Sales actually make items reasonably priced, hiding how most items are generally overpriced. Staff seems friendly enough, though there's rarely help with bagging groceries, even with the line getting backed up, even with the guy who seems to be the manager just staring off into space. Is there some policy about not helping bag groceries?

Kinda feels like the twilight zone when there's several employees standing around or when the cashier is just staring at you dead eyed or staring at their phone while you are bagging your own groceries

The one rare instance a cashier helped bag, he seemed overwhelmed and helpless, while literally three people kept chatting and living their best lives all while the line got backed up. The vibe was if he asked for help he'd get bullied or something. Do they treat old people and woman with children in tow like this? What on earth is going on? Why is the bar so low in how people treat each other? I don't mind helping bag to keep things moving when it makes sense but it just seems like it's the new rule to treat people with indifference. Is this weird lingering Covid culture? Theres people who work there who could help and simply just choose not to and it...