Mizu Louis Licari — Local services in New York

A few years ago, my personal friends connected me with a colorist who happens to be on staff at Mizu. While I didn’t particularly care for the salon, it was near my house and I was very fond of the colorist. I related to my color appointments I had gotten keratin many times at other places until one day I decided to try the keratin treatment that Mizu offered and highly recommended. So I scheduled suggested treatment with a keratin specialist at Mizu.

When the LASIO keratin treatment caused a severe allergic reaction, I contacted the manufacturer directly only to realize that Mizu didn’t follow the manufacturer guidelines for applying the product safely. Mizu skipped the last required step of the process and did not wash the product out of my hair. My experience matched that of another review posted here a few years prior to my very own experience. At mizu I was advised to wash my hair 2-3 days post treatment for better results. However, according to LASIO, their product should be washed off at the time of treatment and should never be left on longer than 24 hours.

LASIO sincerely apologized, offered to reimburse my unforeseen medical expenses and suggested re-training the staff at Mizu on how to properly and safely perform the treatment.

Mizu, on the other hand, replied to my email with a warning instead of an apology: if I choose to get a refund for my services (which I didn’t ask for in the first place), I will not be able to continue seeing my colorist and will be removed as a client. For context, I have been a color client at Mizu for a few years prior to booking a keratin appointment with a keratin stylist and specialist. After experiencing such a blackmail attempt I decided to request a refund and moved on to find a better alternative at a different salon.

Part 2: Months later I learned that my incident wasn’t an isolated case but rather the standard operating procedure at Mizu.

Part 3: My daughter also became a client of Mizu's shortly after I began seeing their colorist. Months after I was banned for voicing my concern about the dangerous service that I received, my daughter was supposed to visit Mizu for a color appointment. Her appointment was cancelled by Mizu via text on the grounds that we share the last name and therefore she is not welcome to return to the salon. Apparently just being related to me, a former Mizu client who received shockingly poor services from Mizu in the past, puts my independent adult daughter on...

Vaughn is a master of his craft with a warm and welcoming delivery. Mizu Salon offers the excellence you expect from a Park Avenue address with zero pretense - they are here to make anyone who walks in look great.

My experience, 2020-07-08: I have baby fine & thinning hair I had long got clipped #2 with a couple inches on top at a barber. It was a workable approach - youthful but lacking in masculine warmth. Because COVID, I didn't get a cut for 4 months and started wondering what might be possible if I saw a top notch stylist. I did my research and found that Vaughn has styled an unbelievable number of famous people yet seemed (in online media) to carry himself as a human being like (most of!) the rest of us. So I made the appointment.

It was not cheap and I told him off the bat I couldn't afford to see him on a regular basis - but I absolutely got my money's worth. He gave me exactly what I had hoped for and I've had no problem styling it myself to look just as good as it did when I left, using a single paste product (his, but having used others I don't believe that's it; - it's the cut, plus me observing how he used the product). He told me the cut would last 6-8 weeks versus 3 for what I was doing before. And he introduced me to a stylist in the salon charging a lower rate. I will definitely try to find a way to return to Mizu, whether with Vaughn or colleagues. Best...

The hair stylist and colorist were excellent, however my experience with the reception desk afterwards was anything but that. I came up to pay for the visit, they ran my card, i asked for a receipt which they gave me and I put everything away and proceed to tip, a few minutes later the receptionist asked to see my card again, claiming it did not go through. I gave her the card but remembered I had the receipt from earlier that showed the payment did indeed go through. So I gave it to her and explained the transaction went through. She looked at it, tore it up and threw it in the garbage and swiped my card again without giving me a new receipt. I'd like to believe it was just a mistake but it also felt extremely scammy especially her throwing out initial receipt that showed a completed payment. I don't know if they hope people don't check their CC statements closely. Even though I really liked my hair stylist/colorist I just can't go to a place that scams people like that. When I called to let them know they ran my card twice, I was told they have to check with accountant first and it might take a day or so. I have a credit card statement that shows it was ran twice.... No...