SEPHORA — Local services in New York

‏I visited the Lexington store today, when most of the saleswoman were without gloves, only one was with gloves. When I asked about any blush, the saleswoman touched with her finger and smeared on her hand to show color. ‏ She did not so much help because she showed a dark color and not mine. She also broke a tester on my leg, which was not gentle. then i thanked her and continued walking around the store, reaching my favorite company and holding a tester to see his number to purchase. Seals women # 2 approached me and told me do not touch the products. I asked her a simple question, what is the difference between me and one of the saleswomen that’s not wearing gloves? she brought the store manager to answer my question, that she did not know what to say. And I asked the manager again when I live in front of the store, do not turn around on trains, and take care of myself. I asked her about the difference between me and her seals woman no wearing gloves Who come to work on trains, touch their faces, and apply with their hands in the blush ??? She replied that the workers with gloves. When they were not! . And they are allowed and I am not. If she was wearing a glove I would not say a word. Then I continued with my products towards the checkout And take more products near the checkout, the saleswoman I was talking about , walks after me with alcohol spray and sprays spray in every direction I go on purpose next to me It really felt uncomfortable to me to be inside the store. It felt like she did really on purpose after me and I couldn't breathe. I felt uncomfortable, put down my products and walked out from the store. On the way out the saleswoman yells at me “ have a good day cynically. After such a thing . there is no chance that I will buy in this store any more. And I'm a good customer of the branch. Very bad...

This store gives off a haughty uncomfortable vibe from the workers to the customers. The workers will give a faux friendly introduction but be subconsciously looking at you up and down, judging your appearance. I know this isn’t the fault of the store but the customers also unanimously seem to be judging people who stand out, ie. people with different body sizes, dark skinned BIPOC, don’t wear trendy fashion, etc. I don’t see the point in coming physically to a store when you can order online and get the products for about the same price? I guess for makeup products and a makeover it would be more useful, but skincare it seems unnecessary.

I believe the area is affluent so maybe that’s where everyone’s getting this “holier than thou” arrogance but it’s uncomfortable, especially to lower income and brown/black BIPOC.

My only advice for Sephora is to train your workers with social skills and anti-racism programs, it seems to be a common experience amongst customers to feel judged by the workers and have lower self esteem coming out of the store than coming inside. You can’t change the customers whose whole entire confidence relies on their fast fashion, lol.

Edit: I saw reviews of people explaining their racist experiences with the workers against black/brown people, and for that I will agree. The whole time I was there, 3 workers were staring at me, kept lingering behind me and kept asking me questions meanwhile they left the white and light skinned customers alone. If you’re a brown skinned POC, expect some racial profiling and discrimination. For that, I will lower this...

What a horrible experience. I'm very mild mannered and understanding. I don't ever write reviews and esp not scathing ones. I just left this location as I'm a big Sephora customer and despite this not being my regular location I have an expectation that I thought would be met. But alas, no. I had a 10:15 makeup apt and I arrived at 10:20 flustered from a late subway. I was immediately told she couldn't do my makeup bc it was "10:22 and I have another customer at 11". Now, I'm not math metician but their makeup apts are 45 minutes that's barely under that time frame and I've had many makeup applications from Sephora where were 30/35 mins and wonderful. She then proceeded to tell me she could do one of the quick services. Hence quick. I chose the conceal one and sat down feeling pretty detested. Considering she wasn't even being very nice and acting like it was a burden to her TO DO HER JOB. She started at 10:25 and finished at 10:40 (with a 5 min break in between to "let it set") but really she was talking with her coworkers up front I left with avoid 20 mins left in my apt where she could have most DEFINITELY done my makeup. I wasn't looking for full face/evening gown makeup by a nice natural day look that would take 25/30 mins. But no. I was rushed out of there and made to feel like I was a burden to her day bc I was a few mins late and she wasn't even understanding or considerate. It's safe to say I'll never go back to that location for makeup application again. Roxie is her name and I hope for future "clientele" she doesn't treat them...