Nails for Us – UWS’s 1st Japanese nail salon , est. 2022 — Local services in New York

Updating my review because the manager’s reply was inaccurate and oddly defensive. Instead of owning up to a scheduling issue, she chose to twist facts and get personal. So, let’s go through this point by point—clearly and honestly.

About the price range: I selected $60–$80 on Google because I’ve had two $35 pedicures (Jan and March), which equals $70. That’s just math. I didn’t expect to be accused of dishonesty—it was never about the price, it’s about how customers are treated.

No, I did NOT request Lata. I said I couldn’t remember who helped me last time. That’s it. If your staff assumed it was her, that’s not my doing. Let’s not confuse a question with a demand.

Calling to reschedule isn’t a crime. I saw open times online and called to ask about moving my appointment. The person on the phone said yes—no hesitation. If that wasn’t actually doable, someone could’ve just said so. That’s normal business protocol.

As for being ignored: I’m not asking for red carpet treatment, just basic acknowledgment. I arrived at 11:30am and stood there waiting. No one said a word. That’s not on me—it’s on management for not having a front desk presence during “peak hours.”

Also, the timeline in the manager’s response is incorrect. I arrived at 11:30am. Lata started around noon. If you’re going to reference timestamps, at least make sure they’re accurate.

And banning me from future bookings? That’s fine. Honestly, I wouldn’t return after how this was handled.

To be crystal clear:

I asked to reschedule. That’s not unreasonable. If they couldn't do it, they should've said no. I never asked for a specific technician. I said I couldn't remember who I saw last time. That's it. I arrived on time for both visits. The delays were not mine. I stood waiting without being greeted. That’s a staffing issue, not a customer problem. Your timestamps are off—feel free to check your cameras.

Both times I visited this salon, my appointment didn’t start on time. That’s the real issue. I left an honest review about that—and instead of addressing the problem, management chose to attack the customer.

That says more about how this business operates than any review ever could.

If your default response to feedback is to insult the customer, that’s a sign something needs to change. Respect is a two-way street—but from my experience, it felt more like a dead end.

Best of luck with your salon, truly. But if this is how you treat honest feedback, I’d recommend investing in thicker skin—or...

I’ve tried A LOT of nail places on the Upper West side trying to find a place closer to my apartment. I used to live a 15 minute walk north, now I live a 20 minute walk south. But I keep coming back to Nails for Us because it is hands down the best nail place on the Upper West Side and not as astronomically priced as some neighborhood competitors.

When I first started coming here I would get dip. They have more dip color options than anywhere else I have ever been. Now I do gel because I like that gel is a little bit harder and there are still a million options. The ambiance is always relaxing. They really take care of you.

Elaine does a phenomenal job, makes good conversation, and always has wonderful suggestions when I don’t know what to do with my nails.

added my holiday nails done by Leah/Lia. She absolutely knocked this out of the park. It’s only been 24 hours and I’ve already gotten so many compliments. Can’t wait to show them off over the holidays!!

I am getting married next year and will definitely come here before the wedding to do something special. Until then I come regularly every 3-4 weeks.

PS For the one person confused about their prices, they have their prices listed everywhere which I really appreciate. And you can always confirm cost of service before they do something. This business has excellent communication and transparency. Also their deals are better than most places in the neighborhood.

I cannot...

Don’t even bother booking an appointment here—they don’t honor them. I scheduled a gel manicure for Monday at 1:00 PM at least two days in advance, and they manually confirmed it. Then, just 35 minutes before the appointment, they text me asking to move it to 2:00 PM. I replied that 2:00 didn’t work for me and got no response.

I showed up at 1:00 as originally scheduled, and they acted snippy, asking if I saw their text. I told them I did, and that I responded saying the new time didn’t work. Their response? “We don’t have any nail technicians right now. Can you come back in an hour?”

This wasn’t a last-minute booking—they had days to plan and staff properly. The whole situation was completely unprofessional and dismissive. I don’t care how good the technicians are, I won’t be giving this place...