Neo Plumbing & Heating Corp — Local services in New York

On November 6th, 2022, we asked for a plumber through Neo to address a leaking toilet. I believe we were dealing with Neha who was working the dispatch and a Spanish speaking person who did not speak English at all. Neha had to translate and we had many phone calls throughout the repair to understand what was going on due to the lack of an English speaking plumber making it a very cumbersome and inefficient process.

Although they fixed my leaking toilet by replacing a wax ring, they charged me over $700 for it and they damaged my bathroom floor tile in front of the toilet. The plumber was careless and dragged the toilet forward damaging my floor. When I complained about it and sent pictures of the damaged floor there was no accountability. As a matter of fact, the plumber denied that he damaged the floor and Neha was gas lighting me that it's common for this to happen to floors when replacing a wax ring for a toilet and that I was trying to cheat them by asking for a discount. To replace my floor will cost me about $2,000.

If it's so common to damage floors when replacing a wax ring for a toilet, they should at least inform me about that possibility before doing the work. I could have made an informed decision whether to take the risk and proceed. Or, I could have put down some old towels to protect my floor. There was no such communication.

I would not use this service again. They didn't think twice about damaging my floor. On top of that, Neha gas lighted me into trying to make me feel that I was in the wrong. They refused to be accountable...

Most of their 5 star reviews are fake! You can see it by 1-2 reviews per reviewer. In reality they are not all that. This business has awful customer service. Not to mention that their prices are double of what others quote. We called them about a boiler replacement. They asked for $15k with an estimate of 6 hours of work. I asked them - let's say even you overcharged me for the parts, then your hour of work is still $2,000 per hour? They said - yes, that's the price. I understand the cost of bureaucracy in NYC adds to the bottom line. But they also asked for the double amount with...

The person withe wax ring issue that cost $700 with serious damage to the floor, non-English speaking plumber and gaslighting by Neha, aka Nancy, sounds familiar. In my opinion these people behave dishonestly. They make simple issues seem more difficult so they can keep on charging. They do not necessarily know the hires who are not on staff. Then zero accountability. Avoid Neo Plumbing! A sham operation for sure. It’s over a year now and I am still recovering from my experience...