NewYork-Presbyterian Morgan Stanley Children's Hospital — Local services in New York

This review is for the maternity part of the hospital. Arrived on a friday morning due to High Blood pressure and pregnant wife. Got moved to the 5th floor - pre-natal unit and it was good. the rooms were spacious and the nurse services were adequate. When i mean adequate, i mean they dont let you die. You call and it took them 3 calls from the buzzer to come to our room, right next to the nurse station. Their excuse was, you could have screamed for us if we didnt hear the buzzer or didnt see the light. Second day a better nurse showed up and it was good as expected. Doctors wake you up at 5am and dont see you until next day at 5am again. Never saw the same nurse or doctors in 3 days while there. Got moved to L&D "labor and Delivery" and service was like an upgrade to a suite. Nurses were responsive when the IV's drained and when needed to go to the bathroom etc. This was the best part of the stay, job well done in the 10th floor. After delivery we got transferred to the 6th floor aka hell. The 6th floor is the recovery floor for newborns and mothers. a single room was converted to a 2 patient room that you cant even stretch your legs in. What i mean is that it is so tight in there that the chair has to be put sideways for it to fit and that means that the baby is going to be outside of the curtain wall that belongs to your part of the room.It took them 45 minutes to get the bed inside the room and the patient next to us had to be moved. The nurse didnt fit in the room and had to call someone else to help. Not even being in the room 2 hours, we got moved again but this time it took them 1h 45m to get us back to the 10th floor that is only located 2 minutes away via elevator. Everything went great on that floor but then we had to be moved back again to the 6th floor, aka hell. While in Hell, you get a chair, baby nursery and your bed. guess what, you dont fit and you have to move your newborn either to the nursery or the outside part of your room. It looks like a studio converted into a two bedroom apt. Asked a nurse why does it take so long to get anything done in this floor and her response was, we got a gold star and walked away. While nursers here are a hit or miss: One nurse told my wife a medical term for something and she asked if she could spell it for her so she can google it to find more info on it. She rolled her eyes and walked out. The she brought the breast pumps and just left it there. a few minutes later comes in with formula even when in our paper work it says breast feed only. She says here do this and walks away. My wife calls her back and she asks: Could you at least teach me how to use this machine since im only breast feeding? she walks away and comes back and says give her this (more formula). Thats when i said enough and went to get the supervisor Gladis.

While grabbing Gladis i asked another nurse to get me a breast pump since the one in the room was not working, she asked who is your nurse and i pointed to her and she goes ohh i see. here is the pump and Gladis showed up after a 2 minute wait.

Im not here because i like it, we came here because we had a medical emergency. if you have a choice go to another hospital. The nurses,not all, are lacking customer service skills big time. The hospital is supposed to teach you how to bathe the baby and give you exit instructions for new mothers. None of that was done. Gladis felt so apologetic and gave us her personal business card to call her. Discharge took another 3 hours to find a wheelchair and numerous walks to the nurse station. When finally discharged, the baby buzzer was taken off by a nice nurse and put on an elevator that heads outside without passing security. I think we should have gone via security to make sre that the baby with us was actually our baby but at this point nothing surprised me about this hospital When i mean never, i mean never going to come back here for anything.

the reason for two stars: because some nurses here are actually very good and the L&D department has their...

Do NOT go to this hospital. My husband and I were sent here from Albany med after the birth of our child for “better resources”. Our baby had a procedure done in which the interventional radiologist and liver doctors told us was a safe surgery, minimally invasive, that no one has ever died from it and that there were a few things that could happen- none of which were death. No one told us our child was at risk of dying or how serious his issue truly was. Hours after the procedure my child went into organ failure and passed away two weeks later. The doctors barely ever explained anything to us, we still have no idea what actually happened or what went wrong. My baby was a completely different baby after receiving care from this hospital, We felt so reassured by the doctors and then the outcome was the worst thing that could have happened. I had to watch my baby bleed to death in my arms from organ failure. I understand surgeries can go wrong but WHY was I never told death could be an outcome, the doctors were laughing with me strolling him into the procedure room acting like it was a cake walk. And why was I never explained the reasoning as to what happened? We were also told the “liver team” would help fund our funeral costs and hotel stay in which they NEVER did after we were promised ! I have texts from the social workers to prove it. It’s been almost four months and no reimbursements, after I was told multiple times and had to keep asking the social workers. What a horrible lie and thing to do to a family who is going through the worst thing imaginable. Our experience was a true nightmare. And throughout his hospital stay we were told very limited information and every time we had a question the answer would always just be “we don’t know, we have to see , we can’t say!” I thought these were supposed to be some of the best drs in the world. I am still so confused and concerned for other parents who bring their children here . Not to mention the security guards and front desk staff are all extremely rude and unwelcoming , these are parents and children going through horrible things you think they could have any...

On 11/21/18 I took my daughter to the pediatric ER located at 3959 Broadway.Security was nice, front desk down stairs was pleasant. The individual that was conducting patient registration was on his cell phone with the speaker on while stating my demographic information to me....could use further training regarding HIPAA. My child was called in for vitals and the staff that took my child’s vitals did not say a word to me, remained silent. No customer/patient service what so ever. I told her thank you a few times and there was no response from her. Then we got called into the back to see the doctor, the other staff that took us to the back also did not say a word till she had to direct us to the room in where we would be waiting for the doctor. If anyone thought that was terrible including myself it only got worse when the doctor arrived, he didn’t introduce himself at all. Only said “yes” instead of hello I’m doctor so and so, what brings you in today? Like other doctors with professionalism would say. Then in the end when we were being discharged Dr Laurence Williams stated to me “don’t take her temperature cause then you will see a 103 and go oooooo oh my god and come running to the ER”. What doctor says that!? An unprofessional one, why discriminate and make assumptions cause you see a woman that appears young bringing in 1 child that is a toddler to the ER. I work in the Healthcare field and am a professional as well. This isn’t my first rodeo with children, I don’t utilize the ED for anything I always utilize my children’s pediatrician. I didn’t come to the ER only because of her very high fever...I was more concerned about her breathing. He should not be allowed to speak to parents of patients like that. I thought the culture of NY Presbyterian was a culture of caring and putting patients at the center. This hospital definitely does not align with the morals and values of the rest of NY Presbyterian hospitals. Definitely should not have contact with patients/clients in this line of work if...