Horrific job. Dear owner, you need to think long term rather than short term when a customer orders. This cake was poorly crafted and not worth $70. A BJs cake would have been $20, larger, and more attractive looking. The reason I say think long term is because I could have become a dedicated customer order 4-5 times per year. Many of my favorite bakeries have closed down.
Submitted a request for a quote. I had to call multiple times to follow-up. Uploaded various samples and explicitly told the bakery I want creativity like š be seen on the site and provided multiple images of the theme of the cake. Bakery semi replicated a photo but poorly done. I also 3X emphasized adding the leaves and the āhiā thought bubbles. First photo is what I found in the internet. All other photos is the poor and version wannabe replica I provided sufficient notice. In fact, I called and said Iāll actually be picking up 2 hours later and they were pleased with the news. I requested the traditional icing scene in those Italian cakes. Not sure what I got. The size is not what was explained. Once again not worth $70. Tmrw is my sisters birthday and will be tasting the cake. Will provide an update on taste. Dear owner, you lost the opportunity of earning a dedicated customer. Think big picture, a job well done means raving reviews, referrals, and consistent cakes orders. Horrible and Iām pist off that I was ripped off.
Viewers, first image is one of four photos provided.Bakery decided to just copy that image rather than come up with a creative idea from the collection of images.
I also sent an email to complain. Baker claimed this is what I wanted and I didnāt want to pay for anything extra. I reminded him that I told him I didnāt Neal the pearls but that the leaves and hi thought bubbles were important to the show. I even jokingly said I donāt know why āhiā is important. I told him 3 times because I wanted him to remember...
Ā Ā Ā Read moreThis was my first time purchasing a custom cake so i was a little nervous of where to go and how it would come out. I cane across NYC Birthday cakes in Queens. I was happy the bakery was so close to home so i requested a cake quote and the same day recieved an email from Joseph the baker with pricing. I spoke to him via phone to confirm my order and he was very patient and helpful with the detailing i wanted. I ordered a custom Hennessy bottle shaped cake for my boyfriend's dirty 30 party. The cake was ready on the date i requested it and it surpassed my expectations. It was so pretty that we did not want to eat it. The detailing was great. Of course we ended up eating the cake and it tasted delicious. I ordered a red velvet cake. The cake was so fresh and the cream cheese filling was so creamy. All my guest loved the cake and of course the birthday man loved it too. I had such a great experience with Joseph the baker from NYC Birthday Cake. I will def be ordering...
Ā Ā Ā Read moreFor my daughter's sweet 16, she insisted on a specific cake in a specific color and size. NYC Birthday Cakes made her dream come true! The order process was extremely easy and I was able to provide a swatch so that they could match the color as best as possible. (color matching fondant is not easy - I've made cakes myself but didn't have the time now) We only had 40 people and 4 layers (6:, 8", 10" & 12") would have been too much cake. So, they made the top layer and bottom layer with a cake form instead of cake. The two middle layers were red velvet with cream cheese frosting and the vanilla with chocolate mousse. They were absolutely delicious!! The cake was delivered to the venue on time and as promised. These are truly professionals and I strongly recommend them to anyone looking for a special cake! (FYI - we bought the...
Ā Ā Ā Read more