Pandora Jewelry — Local services in New York

This afternoon I had the very worst experience at the Pandora store located in Kings Plaza Mall in Brooklyn NY. I started going to that location last December and I’ve spent over $2500 in bracelets, charms, rings, and necklaces. So I recently purchased a ring that bent within four weeks of wearing it. I went back to the location and the manager then apologized and exchanged it. I was presented two rings during the transaction and bought both. This happened on 11/1. Today, 11/6, I went to return one of the rings because it feels a little too heavy on my finger. Upon getting there a supervisor I believe came over and told me I was unable to return the ring because it was a final sale. While I was buying the previous ring no one set such expectation, neither did they do so when I came back to exchange the bent one and purchased the second one. The supervisor went to the back office and got the manager whose name is Shelly if I recall correctly. She told me under no circumstances can she return items that are final sale. I explained to her that the expectation was never set therefore I needed my refund. She insisted, did not apologize, and sent me off my way. As a customer that’s spent so much money at that store, I am appalled, disgusted, and disappointed in how the manager Shelly represented your BRAND. As a leader myself, I understand policies and also know that there are exceptions to every rule should the mistake come from staff that isn’t properly trained and unfortunately relay incorrect information to customers. Customer experience is at the core of every thriving business. Without customer service, there’s no business. I will no longer give my business to the Kings Plaza mall location and will be contacting Pandora to report my in...

A Discriminatory and Horrible Experience at Pandora”

I’ve always been a fan of Pandora, but my recent experience was not only disappointing—it felt like blatant discrimination. I went to the store to have my bracelet cleaned, something I’ve done at other Pandora locations without any issue. However, Tina, the staff member, flat-out refused to help me.

When I asked politely, she claimed she was “too busy,” even though I was the last customer in line, and there were five employees in a small store. I asked for a reason, but she couldn’t provide one beyond being busy, which was clearly untrue given the circumstances. When I explained that I live far and wouldn’t be able to return the next day, she dismissed me and told me to pick it up tomorrow.

I reminded her that bracelet cleaning is a quick process, something I’ve experienced firsthand at other locations, but she continued to make excuses—saying the store was “short-staffed” and later suggesting I come back in two hours. It was clear to me that she just didn’t want to help.

Her attitude made me feel unwelcome and unfairly treated. It was not just poor service—it felt like outright discrimination. I felt judged and dismissed for reasons I can only speculate on.

This was one of the most upsetting experiences I’ve ever had in a store. I ended up returning my items and walking away, vowing never to shop at Pandora again. For a brand I once loved, this was a terrible reminder of how poor customer service—or discriminatory behavior—can completely destroy trust.

Pandora needs to seriously address this kind of behavior and train their staff to treat all customers with respect, fairness, and dignity. No one deserves to be...

Dear Pandora Customer Service Team, I am writing to express my deep dissatisfaction with the service I received at your Kings Plaza Mall location in Brooklyn, NY, during my recent visit. As a loyal Pandora customer, I was truly disappointed by the experience I had while Christmas shopping. While the products themselves are of high quality, the customer service at this location was far below the standard I have come to expect from your brand. The staff appeared disengaged and unprofessional, and despite there being little to no customers in the store, I was ignored for an extended period of time. When I did manage to get the attention of the employees, I was met with a dismissive attitude, as if assisting me was a burden. It is disheartening to encounter such poor service, especially when I had hoped to enjoy a pleasant shopping experience. If the staff was having an off day, it should not have been reflected in the way they treated customers. I would like to bring this to your attention in the hope that steps will be taken to address this issue, as I would not recommend this particular location to others based on this experience.

I hope you will take this feedback into consideration and address the issue to ensure that future customers receive the high level of service they expect...