Petco — Local services in New York

I went there today because I had a return and of course I've lost my receipt. However, Jason was extremely helpful and told me there were other ways that we could look up my purchase. Fortunately, we found it and I mentioned that I needed to go upstairs and get some vital pet. He said, why don't you do that and come down and we can do it all together, the refund, and my purchase, which made complete sense, but I was even thinking about it. I needed Vital Pet and it is in a locked refrigerator. I found an employee, Kibwe, who greeted me with a big smile, and told me of course he could help me. When I went to checkout, I asked about Stella and Chewy cat treats because my cat acts like the food is crack and he's completely addicted. Shaun the manager overheard me ask and told me that they do not have them in store yet, but they are ordering them. A really pleasant experience. The employees were kind and helpful. I highly recommend this store. I will definitely be going back to that store for my crazy cats needs. The prices are incredibly reasonable as well. I understand that small businesses need to make money and you should support them. However, I don't believe you should have to pay two or three times the price that you can get them for in Petco. Maybe if you're in a pinch, but my local store didn't even have Vital Pet last week and he told me he doesn't order it because every time he does, no one comes to buy it?

UPDATE TO PREVIOUS RAVE REVIEW:

Today was a completely different experience. A terrible one. Kelvin was utterly unhelpful, borderline rude, and, in fact, downright condescending. He acted as though I was stupid and trying to commit fraud. I always treat everyone the same, whether it be a janitor, a mailman, a salesperson, or a street sweeper. So, I did not appreciate him treating me the way he did. Was it because I was a woman? I presented him with a coupon from Stella and Chewy. He first rudely said it was too small and couldn't even be read. I apologized for that and asked if I should have printed it bigger. He said no. It says clearly that you cannot duplicate it. I said it was not a duplicate. I said I printed it upon receiving it from Stella and Chewy. I realize that you cannot duplicate coupons, and I replied that I would never do that; I said that it says on the coupon that you cannot do that. I would never attempt to to commit fraud over a $3.00 coupon coupon as I carry a $3200 Louis Vuitton bag. So that would be a joke. I said I signed up for an account with Stella and Chewy, and they sent me the email. He said, well, I can't give it to you anyway. It could be a duplicate. And I said, well, it's not. I signed up for an account, and they sent me this. He said, well, you can't use it. I said fine. He said they should have sent it to you in the mail. They should not have sent it to you by email. I did not realize he was a Stella and Chewy representative as well. Please see the attached email, coupon, and Petco receipt. Kelvin was a horrible, unprofessional representative of a Petco I previously loved. In the future, I will most definitely pay the extra to support smaller businesses as they are definitely more customer-oriented and have much nicer cashiers. SEE EMAIL FROM STELLA AND CHEWY

Again today, funny enough, I asked to speak to a manager and guess who I had the pleasure of being able to deal with, not only did he remember me, but he AGAIN lectured me about how they weren't supposed to take these type of coupons despite Stella and Chewy’s email above. He even went to the office and brought out a Purina coupon to show me. Ultimately he let me use it. Thank you for the courtesy. He claims he was not rude the first time, he simply could have said, I'm sorry but we do not accept these coupons. I do suppose he should contact Stella and Chewy and to change their coupon policy or have Petco as an authorized seller. I WILL compliment Kibwe once again. Kibwe SHOULD be the manager. He is ALWAYS pleasant and helpful,...

I am taking my time to write this review because of my horrible experience with training at this Petco. My dog trainer was Crystal. I absolutely hated the experience and every week just got worse. I did the small group class for 6 weeks and was partnered with another owner and her dog; which were nice. However, Crystal could care less about my dog and barely dedicated time to me and my dog during our session.

The first reason, I consider her to be very unprofessional. On one day I believe the second day of session she straight up told me that my dog was "off" in front of the other dog owner and shoppers surrounding us. Excuse me? What kind of professional dog trainer are you? Very offended.

Secondly, on the 4th week she realized my dog was a poodle, because I corrected her she thought it was another breed. Again, what kind of professional dog trainer are you by first judging my dog saying he's "off" and not knowing what breed is coming into your training class.

Along with that, she would always have these comments like "we're going to go slow with him", and to be honest my dog is very smart. Every week he was able to learn a new trick easily at home. The only thing was that as a poodle some of his traits (that if Crystal was really a "professional" will know that) he is a shy breed when it comes to new people and needs time to get comfortable in the environment that he is in. Not every dog is the same, and mines has to get comfortable first in the new environment he is in before his shyness fades away with strangers. The other dog in the class was not shy (completely different breed) and was always jumping on her happy etc. Cool.

In addition to that, Crystal would show favoritism. Even on the last day of class out of the hour of training that we had she only spent 10 minutes with me probably even less to be completely honest and the rest of the time she dedicated the other dog and the owner. I could hear them yelling cheering the other dog at the other side of the store while I was left alone for the rest of the time. I'm telling you very unsatisfied and unhappy with the training service I received from Crystal.

For me to feel like this, if I would've known I would have definitely saved my $149 and just watched YouTube videos because it would've given me the same results of being left alone and spending more time helping to train the other dog.

To add to all of that, on the last day she gave a bag of treats to the other owner and her dog and not to me. How nice. Again, favoritism much? Crystal disregarded my dog many times; lack of care and offended me various times and I honestly let it go because I refuse to argue with people who lack knowledge.

A LOT of people have asked me about the training and honestly not recommending this Petco AT ALL as long as she is the trainer, I will refer them elsewhere. I am sure there are good trainers elsewhere and in other Petco's that will have actual professional trainers and would not make you feel the way I felt.

Overall, DO NOT waste your money with Crystal's training there are a lot of better, respectful, caring, knowledgeable, and professional dog...

Avoid grooming salon (Josh). I've been returning here every time my pet needed a nail trimming for over two years now. But today it was a new guy that I hadn't seen before at the grooming salon on second floor. I thought it was a bit weird since usually the groomer lets me watch while my pet receives her nail trimming. But today's groomer (careless and lacks skills; my dog' snails were all uneven -- which made me wonder whether Petco only hires licensed groomers) shooed me away to have me go pay for the service while he worked on my dog, which I suspected was neither the usual course of service nor was kind (I like to keep my dog within my eyesight at all times if I can), but I did anyway since I didn't want to cause any trouble. When I was back upstairs after paying, he was working on my dog's left hind foot --his last-- and suddenly my dog let out a squeal and I naturally asked what just happened. But the groomer (name: Josh/ I would guess his ethnicity to be white/Hispanic, age: mid-twenties) looked up at me, as if he just realized that I was back and said "it's probably because she (my dog) just saw you" in a nonchalant voice as if it weren't anything to worry about. And I immediately wondered, 'Is this guy seriously a groomer working at a pet salon?! Dogs don't cry out like that unless they feel some kind of sharp pain'. Then he brought my dog to the counter and I saw that my dog was leaving blood stains where her foot touched, and of course I was upset and I remarked the blood marks on the counter to the groomer, and only then did he even notice that my dog was bleeding! (God knows how many times he hit the nerves while I was away) And the sleazy apology that he gave me was for any inconvenience that this may have caused me. 'Excuse me?!' My dog was hurt and that is what he should be apologizing for! Please, readers and fellow patrons of this store, I won't tell you to avoid this store if you live in the area and this location happens to be the most convenient for you -- like it is for me-- but DO avoid Josh the groomer and the entire grooming salon on second floor if possible unless you want what happened to my dog happen to yours. Neither the guilty groomer nor the impolite store manager who seemed in the least bit interested in customer service seemed to care to sincerely apologize for today's accident. Thanks for reading, I thought it would benefit other dog owners in the UWS by writing...