Polanco Laundromat — Local services in New York

I walked here a few feet away from the one on 78th after he became rude. So i went to this laundromat. The lady here, with he limited command of the English language was nice and affable. She explained and helped me get my card and explained, even if I can very well navigate around. She was polite and nice, exactly what a service business should be. The reasons it is 4 is that no wifi, to which the lady apologized, and no bathroom. Hello owner, please try to provide these 2 basics. And maybe sweep the...

They DO NOT open at 7am They open 20-30 minutes late EVERY DAY. Ive tried going on different days just incase but I always end up waiting a minimum of 20 minutes. Been coming here for a year now and they never open at 7am. Specially on rainy days. They even stop at the store to get a coffe. And they even told me they dont have change but then someone who doesn't look like me asked them for change right after me and they all of a sudden had change for them. A large stack of 1$ bills. Literally 1...

I've been a customer of this place for over six years, and it gets worse every day. The machines don't work properly, the free drying is a fake offer, and the free soap is also fake. The dryers are terrible, they don't dry well. The cleanliness of the place is horrible. They raise the prices, and the service with the...