Rum & Raisin Corporation — Local services in New York

Ive been shopping at rum and raisin for several years now and had never experienced issues until now. I wanted to make a return and I was notified that while they don’t accept returns they could offer me store credit which I gladly accepted. I asked the girl working at the register how much time I would have to use the store credit, to which she informed me that their store credit never expires and assured me I could use it at any time. I went back to the store recently looking to use my store credit and I was informed by an employee that the store acquired a new manager that changed the policy regarding store credit. I was told that my store credit had expired and I could no longer use it. If the previous manager had a store policy in place stating that a customer had indefinite time to use their store credit, of course the new store manager has the right to alter that policy. However, if the previous manager had already granted me $70 worth of store credit it is not my fault as the customer that the policy has now changed. Surely they could have made an exception for this one time occurrence and worked something out with me so I wouldn’t have lost the $70 that I gave to the store. They simply informed me there was nothing they could do and the policy had changed making my store credit invalid. Unfortunately I won’t be returning to rum and...

Walked in today cote stuff but the lady that works there looks so mean asking right away can I help you! No, I want to see what you have if I like I will buy! Then every detection I went she touching the hangers rudely giving off an attitude like don’t touch any of my clothes! Lol… who will buy anything with that nasty attitude I will not return very unwelcoming and rude many other stores that u can feel comfortable shopping not giving of an attitude you will not make any sales!! Hire pretty young ladies who do t look mad wen you come look at the clothes or will not...

Arbitrary store policies that apply at the whim of the store manager. Purchased an item and cane back to exchange within 3 business days (store was closed for holiday) and was given a very difficult time. Store manager accused me of bringing back wrong receipts and only apologized when explained that my husband had come in to purchase the item 3 days prior. Then would not allow me to choose a sale item to include in thr excahnge Overall very pushy attitude that made the whole experience bad. Will not...