Saint Laurent — Local services in New York

I’ve slowly grown my YSL collection over the years, and I prefer shopping online.This year my fiancé wanted to gift me a bag for the holidays and insisted I to take me to the store to see if I liked the bag in person. Mind you, I pretty much made up my mind but he wanted me to have the experience together. Charles Borlaug was our sales associate and he brought out the bag, I wanted to purchase another bag in the near future for my sister in law as a wedding gift. I had selected to see 2-3 bags, and he seemed to keep talking down. The point of me being in the store was to decide what was the best purchase (size/color/feel is different online but that’s the point of seeing it in person). Charles made me not want to purchase ANYTHING, and made it a unessary bad experience. But my fiancé insisted to make an online order with Charles then and there because he didn’t want me wait any longer for the bag.

I worked as a sales associate for 7 years before entering my career, and I’d like to think I’m considerate and friendly with people. But Charles made this such a terrible experience for me, but I don’t like talking down people either way. Charles asked if we’d like a complimentary champagne bottle with our purchase and it changed my mood. I’ve since then received my bag but no bottle. My fiancé contacted Charles to thank him for helping us, because we wanted to go back to make another purchase for my sister in law. I also found an additional bag I liked, that I could use for work.

Charles never replied to my fiancé’s thank you text. My fiancé called the store to see if there was a mix up with the number Charles gave me, and wanting to make an appointment. My fiancé first mentioned that we never received our champagne bottle, and Charles tone was very rude. Questioning my his concern about a complimentary bottle, my fiancé just wanted to make me feel special.

I let things like this go, but this ruined a Christmas memory with my fiancé for me. I’ll have Charles negative memory associated with this bag when this all could’ve...

Saint Laurent has always been one of my favorite luxury brands, but I never truly connected with a sales associate until visiting the Saint Laurent Soho boutique. The first time I met Bjonda, I was shopping with my mom—and together we are definitely a handful—but she matched our energy perfectly and made it one of the best shopping experiences I’ve ever had. She handled every detail with ease, from sizes and logistics to offering styling suggestions I wouldn’t have picked myself. She even somehow convinced management to let my mom leave with one of their very nice shoehorns—a moment we still laugh about to this day.

Since then, I’ve been lucky enough to attend several Saint Laurent events with Bjonda and Raymond, which has made me feel part of the YSL community in such a thoughtful, memorable way. The customer service here goes beyond just buying beautiful clothes—it’s about connection, artistry, and feeling welcomed into the world of Saint Laurent.

Bjonda makes every visit feel like more than shopping—it’s catching up with someone who sees you, knows your style, and makes you look your absolute best. The way she pulls pieces, suggests combinations, and encourages you to try something unexpected leaves you not only looking incredible but also walking out feeling confident, radiant, and like the clothes were made for you. I cannot recommend her highly enough at the Saint Laurent...

I do not recommend going to this branch of Saint Laurent.

I went to the store last week and service was nonexistent. No one noticed that I was looking at a coat, and they still did not notice that I started taking it off the hanger. The salesperson closest to me was looking at her phone

At any other store of that caliber, there is always a sales associate right there who notices what you are looking at and notices if you might start touching the item or taking if off a hanger.

No one was there, so I took the coat off the hanger and found a place to place my bag and my own coat, to try it on.

That's when a salesperson noticed me, and irritably asked me if I wanted a fitting room. I said no. Then she did not bother to come to me and help me put the coat on or do anything else.

Obviously, I can do this all myself but I've worked in high-end retail and I've been.a consumer all my life. You need to go talk to the client, help her put the item on, help move her things off the table and put them elsewhere, etc. She did nothing. Zero.

Outstandingly bad service. I have shopped at this store many times in the past, when the staff was totally different and when the brand was under Hedi Slimane.

I went to Celine a few weeks ago and their service was EXCELLENT, so I will be going there next. And perhaps to a different branch of...