Sarona Design, Inc. — Local services in New York

STAY AWAY .... Very poor representation of product. Representatives of this business do not take responsibility of their inability to properly fit a product for their customers. DO NOT TRUST their verbal description or product fitment. A custom builder that cannot properly fit their product ...??? Really ? And their Shop Manager is the most unprofessional, rude, non-helpful arrogant person I had ever spoke to in my life. When a representative of your company makes a mistake OWN IT. He gave no resolution to the problem and got mad said " OH WELL" and hung up on me. VERY POOR vehicle FITMENT. AWEFUL FINISH.... POOR HARDWARE....OVER a 1.5 MONTH...

I order a sprinter body kit and gave them my vin and it was short from the rear and the side skirts , called back he said we had it on wrong , switch the side skirts the way he told me and they were still short and the rear bumper there no changing that , for what I paid I’m better off ordering direct from Germany only a few dollars away ended up paying over $1200 on customize it the right way , there rep never called me back I called 3 times and all he can tell me that his been doing this for years , ended up paying more then the original from dl auto . The rear bumper had holes and had to filled...

STAY FAR AWAY...Sales cannot properly sell correct part numbers and will not take ownership for their mistakes. They do not know their own product and will not help customers with problems due to their own sales departments incompetence. Product DOES NOT FIT even after pictures of the vehicle with measurements were sent to sales. Product took over 8 weeks to become available for pickup, payment must be made prior to opening the boxes so once they have your money there is no refund or accountability to provide the correct product fit to the measurements sales was provided with. STAY FAR AWAY. VERY...