Secure Data Recovery Services — Local services in New York

Update 01/10: The representative reached out to me on 12/24 saying "They are working on the last head and platter currently. This means we are in the home stretch and finally expect to have an accurate ETC around Friday of this week". Once again, it has been past that Friday (11/26), another Friday (01/03) after that and today is the 3rd Friday since that promise was made. Secure data recovery continues to follow the pattern of saying they are almost done and then nothing for weeks. This is beyond ridiculous.

Original review: Gave secure data recovery my drive in early October. Diagnostics was done in under 24 hrs and the representative Tim gives me strong assurance of how there wouldn’t be any problems recovering data, how they are able to seek assistance from the makers of the hard drive manufacturers even in difficult situations; and how they would quickly recover data in 2-3 weeks. Fast-forward weeks and all I am left with is week after week of checking on the status of the drive. No proactive communication, no nothing. Every time I call, “engineers are almost done” is the answer I get, followed by week of silence. Call them again, same answer. It is now over 2 months and there hasn’t been any update. All I want to understand is what problems the engineers have on the drive and get progress on the work.

I had important work data with presentation in December and because of the lack of communication; and worst, assurance that it will get fixed “very soon” every time I called, I could not even tell them to stop hoping they will get the drive back. Now I have missed my deadlines and it has led to a professional and monetary setback. I can never forget this experience and I want to make sure people know both sides of the story. I got fascinated by these glowing reviews but all I have experienced is one of the worst and opaque customer service and week over week of assurance that the drive will be ready with no...

Found myself in a bad situation and wasn't really sure what to do. Made a horrible mistake with my laptop and somehow turned my C: drive raw. Unfortunately, I hadn't backed up my data in years so I thought I lost all of my photos and videos from my travels around the world and my memories with family and friends. Along with all my financial information from over the years that couldn't be replaced either. I started searching the web to see if there was anything I could do on my own and quickly realized it wasn't going to be possible. I then took the next step of looking into a company for data recovery. Secure Data Recovery kept popping up with all the various searches I did and I started looking into the company more to find out if they were legit. Well thankfully they were!! My case was assigned to Scott and I'm so thankful for everything he did! For me, they were able to recover everything I had in my mind that was absolutely important to me. This can be kind of expensive but there are some things you can't really put a price tag on. If you find yourself in a position like me and don't know where to turn, I encourage you to turn to Secure Data Recovery and see what they can do for you. Thanks again Scott and the rest of the team for everything you did! I absolutely...

I was defeated. I had tried everything to save the data that I had lost because of a silly mistake. I knew that I couldn’t solve this issue alone.

I had tried to partition my mac laptop for windows as I had done once before, but I accidentally chose my external hard drive as the partition disk.

I looked up where I could get some help, made a phone call, and was connected instantly. I was almost in disbelief at how kind and knowledgeable this person was. They answered every question I had and told me exactly what my next steps were. They gave me hope again.

From that moment on, to the moment my issue was resolved in the best way they could, Elliot Fisher was there every step of the way. He was quick to respond with every update, every link, every question, all through very detailed yet comprehensive emails. I don’t have a lot of money to put into saving what I’d thought I lost, but this experience alone put my mind at ease. Elliot did that. During the holidays and through the new year, to what he probably felt was just him doing his duty, to me had felt like I was being taken care of. I would recommend this service to anyone who feels as lost as I did, because I know now that there are people who will help you find your way.

Thank you...