Sparkling Snail Nail Salon — Local services in New York

Honestly, the worst customer service I’ve ever experienced and it’s not even the first time Sparkling Snail has done me dirty. The nails techs are absolutely lovely (which is why I always return), but the owners are not. I’ve never made a bad complaint against this salon but this was my breaking point. I originally made an appointment for 6 PM with one of their employees however, when I arrived to my appointment, they sat someone down in my seat. When I said something about this they spoke over me and shrugged their shoulders. I don’t know if it’s because I’m black or something like that but they mistreated me like crazyyyy more than they usually do. After this, they proceeded to have me wait an hour and a half to be seen and by the time this happened, it was already closing time. IF SOMEONE MAKES AN APPOINTMENT YOU RESERVE THAT SEAT FOR THEM. I didn’t think as business owners, you’d have to remind them about this. They need to either do better or reconsider being business owners because they had no decorum, no class, and no customer service skills. As a business owner, you’re supposed to want clients to return and make them feel good when leaving the salon but they managed to do everything wrong. When I calmly expressed how I felt, how rude they were to me and that they were wrong, they continued to be rude and nasty and still proceeded to charge me full price for a nail set I didn’t even ask for. No apology? No accountability? No discount? Like I said awful customer service. By the time I finished my nails, they rushed through them and they look so sloppy. I tried to add nail stickers to it to save them but there’s no saving this. The color wasn’t even given another coat…I paid $81 for this??? The owners of Sparkling Snail should be ashamed...

If I could give it a 0 star, I would have. I should have learned my lesson from the first I went there and they screwed me then but I thought after a few years, they should have gotten better. I walked in at 12:40pm and told them that 4 of us are getting our nails done. Some gel and some Sns dip and I know it was going to a little bit of time but I was okay with that. First, I got my gel pedicure done and was told to wait as there are only 2 people that can do what I wanted so I decided wait patiently. After another 30 minutes, I ask them how much longer for my nails and she replies another 40 minutes because the other technician took someone else instead of me despite knowing I had been there since 1240pm and and it is now 3pm. When I asked her how did she go before me? Her reply was "oh you were waiting and you came before her?" She played dumb. How dare they freaking play dumb? I will not recommend this place to anyone as their work may be decent, but as far as staff and integrity goes, they are the worst kind of people? Second time this shit happened here. And the sad part is, we went ended spending more than $250 collectively and it could have been more. Will never go back and neither will my friends who would rather give their money somewhere else. Ridiculous place and...

I’ve been looking for nail technical who’s able to make a perfect French, and finally I found the best master. I came as a walk-in customer, all masters were busy, but my friend highly recommended this salon, so I stayed. While I was waiting, I were picking the color. They have a huge selection of gel, powder and nail polishes. Also I saw the nail designs on display. With gemstones, freehand designs, ombre and etc. I guess I’m lucky that the first available master were JANNA. I took a chance and asked her to make me full acrylic set with tips and a French design with a little gemstones in each finger. She did the job brilliantly. When I saw the final work I was shocked. Like, it’s not just good- it’s perfect. There is no paint or gel color under my nails, acrylic filling is smooth and even, everything as I wanted! I live in NYC for 5 years and it’s the first time I have a perfect nails. No complains. Just bravo. Highly recommend. Thank you...