US Furniture Queens — Local services in New York

WORST EXPERIENCE EVER! DONT BUY ANYTHING AT THIS STORE. THEY ARE UNPROFESSIONAL, IMPOLITE, VERY RUDE. THEY JUST CARE ABOUT THE MONEY. EXPENSIVE AND HORRIBLE SERVICE.

MY EXPERIENCE:

I ORDERED TWO WEEKS AGO TWO BEDS AND ONE FULL TROUNDLE, THEY TOOK THE PAYMENT VERY QUICK 700$ FOR SOMETHING THAT YOU CAN GET ON AMAZON FOR A BETTER TRUST. MY MISTAKE BECAUSE I TRUSTED THE GUY WHO TOOK THE ORDER. THE FIRST DELIVERY ARRIVE 3 HOURS AFTER THAT THE TIME IT WAS EXPECTED. THE DELIVERY GUY WAS CALLING ME AND YELLING ME BECAUSE THERE WERE SO MUCH TRAFFIC, THE WORST OF THE WORST START WHEN THE GUY ARRIVED BECAUSE EVERYTHING THAT THEY SENT ME IT WAS A COMPLETLY WRONG. I CALLED AND I WAS TALKING WITH THE OWNER OF THE PLACE. HE WAS REALLY RUDE, UNPOLITE AND HE TOLD ME THAT HE NEVER GOT A FULL TROUNDLE SO THEY WANTED TO TAKE 30% OF THE TOTAL AMOUNT AFTER THEY MADE MY DELIVERY WRONG. OF COURSE! I SENT THE DELIVERY BACK. ONE WEEK CALLING THE STORE, PEOPLE ANSWERING THE PHONE VERY RUDE AND UNPOLITE. NOBODY NEVER CALLED ME ABOUT THE SITUATION. I HAD TO GO ASTORIA PERSONALLY TO SOLVE THE PROBLEM. I CAME IN TO THE STORE THE MANAGER WAS VERY NICE AND TOLD ME THAT HE WAS GOING TO TAKE CARE OF THE FURNITURE. I TRUSTED HIM BUT I DIDNT HAVE BEDS FOR MORE THAN A WEEK ALREADY AND SLEEPING ON THE FLOOR , I COULDNT ORDERED ANOTHER BED BECASUE THEY WANTED TO TAKE ALL MY MONEY. THE MANAGER SAID MY FURNITURE WILL ARRIVE ON SATURDAY. "BIG LIE". TODAY MONDAY AFTER ALMOST TWO WEEKS ARRIVED MY FURNITURE. DELIVERY GUYS WERE CRAZY, THEY WERE FIGHTING BETWEEN THEM. THEY WERE BUILDING EVERYTHING WRONG, ALSO THEY FOUGHT WITH ME BECAUSE THEY DIDNT EAT LUNCH. PLEASE, WHERE THIS PEOPLE WERE COMING FROM. BUT THERE IS MORE THEY SENT ME A MATREES THAT DINDT FIT IN SO HERE WE GO, SO I HAD TO RETURN THE MATREES. I CALLING THE STORE FOR MORE THAN 5 HOURES AND THEY PICKED UP KNOWING MY NUMBER AND JUST PUT ME ON HOLD. IM STILL CALLING AND THEY DONT CARE. THIS IS BEING A COMPLETLY NIGHTMARE

AS YOU CAN SEE ON THE PICTURES THEY SENT TWO TIMES SAME SIZE OF MATREESS WHERE DIDNT FIT UNDER THE BED AS...

I would give 2 stars instead of 1 cause I like the furniture I bought from them.

But, terrible delivery service. Told me it would take 10 business days to arrive, which means less than 2 weeks including the weekend. Didn't arrive until the 4th week. When I would call them, they would either say "lemme see what I can do" and would put me on hold for 30 mins, or just not receive my call at all.

Called them to ask about the 1 year warranty that I was promised, since a bed frame was attached improperly, could use more drilling/pressing. The main guy in the store yelled on the phone the whole time without letting me explain my problem, said "I dont know you on the phone, come to the store with receipt and we'll see if anything is needed."

Don't buy from them. Like their furniture? take a photo and go to another store to ask for it. They all have same providers pretty much anyway. It's their own words that made me not visit them anymore.

Rude, money-hungry, do not keep their words,...

Extremely happy with my purchase and the service provided by Osmon.

After window shopping over two weeks, we found the exact same couch we initially identified at Jennifer Convertibles for a better price! We purchased an Ashley furniture piece Braxlin (or, Bowie as per Jennifer Convertibles).

Osmon was honest, patient, and transparent throughout our window shopping process. He explained that if the couch could not fit in the elevator/doorways a technician would have to come to remove a piece at an additional cost.

Although there was a bit of miscommunication with the technician regarding the additional costs Osmon was at the store when I called and he assisted every step of the way! We are very satisfied customers.

Overall, great service, great price and most importantly Honesty. I will definitely recommend folks to him specifically and return myself when I need to purchase more...